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1.
1 point
transmitting information through symbols, gestures, or behaviors is called:
2.
1 point
One of the responsibilities of the salon manager is:
3.
1 point
an important first step in communicating with your client is:
4.
1 point
Vessels that carry blood to the heart are called:
5.
1 point
two branches of the internal carotid artery that are important to know are the:
6.
1 point
keeping thorough, accurate consultation cards for your clients helps:
7.
1 point
a client with young children who is not working outside the home will most likely choose:
8.
1 point
when you communicate, you engage in all the following processes except:
9.
1 point
the sweat and oil glands of the skin are:
10.
1 point
a person who prefers elegant, sophisticated clothing is categorized as having:
11.
1 point
the body system that enables breathing is the:
12.
1 point
the best way to maintain the information gained during a consultation is by:
13.
1 point
The artery that supplies blood to the upper lip and nose region is the:
14.
1 point
among the recent ergonomic improvements to the salon workplace are:
15.
1 point
Cells that contribute to the blood-clotting process are:
16.
1 point
the group of specialized glands affecting development and sexual activities is the:
17.
1 point
if you learn during the consultation that your client does her own color services at home:
18.
1 point
The human body has right to ten pints of the nutritive fluid called:
19.
1 point
to prevent physical strain, a good practice is to:
20.
1 point
during the client consultation, be prepared with certain items, including:
21.
1 point
the two arteries that are the main supply of blood to the arms and hands are called the:
22.
1 point
if your client arrives past the limit for lateness, generally the best policy is to:
23.
1 point
calling on your manager for help with a client is:
24.
1 point
one of the guidelines for dealing with a dissatisfied client is to:
25.
1 point
The membrane that encloses the heart is the:
26.
1 point
Hemoglobin, which gives blood its bright red color, is found in the:
27.
1 point
The clear yellowish fluid that circulates in the lymphatics of the body is the:
28.
1 point
guidelines for personal interaction with your coworkers include all the following except:
29.
1 point
the digestive system is also called the:
30.
1 point
one of the critical functions blood performs is:
31.
1 point
the artery that supplies blood to the temples is the:
32.
1 point
the ultimate goal when dealing with an unhappy client is to:
33.
1 point
the skin plays an important role in the excretory system because it eliminates:
34.
1 point
Lymph is circulated through the lymphatic vessels and filtered by the:
35.
1 point
the personal skills that will contribute to your success do not include:
36.
1 point
Blood is composed of red and white corpuscles, platelets, plasma and:
37.
1 point
When having a problem with a coworker, approach your manager:
38.
1 point
insulin, adrenaline, and estrogen are all examples of:
39.
1 point
ideally, a special space should be set up for a consultation area and equipped with:
40.
1 point
when scheduling a new client:
41.
1 point
The fluid part of blood in which platelets and blood cells flow is:
42.
1 point
Being objective with your coworkers:
43.
1 point
repeating back to the client in your own words what you think she is telling you is called:
44.
1 point
The interior of the heart contains the atria and the:
45.
1 point
The brain, eyes, eyelids, and nose are supplied blood by the:
46.
1 point
one of the most important aids to use in your consultation is:
47.
1 point
the external maxillary artery is also know as the:
48.
1 point
to determine the results your client is looking for, set aside time at the beginning of each appointment for a
49.
1 point
Vessels that carry blood away from the heart are called:
50.
1 point
in addition to developing good personal skills with your clients, it is important to:
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