Ch. 16&17 Quiz

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5 points

What Is Interpersonal Conflict?

conflict between groups or departments that causes friction in an organization

conflict between indivisuals that arises when indivisuals perceive or value situations differently

conflict between employees and the orginization itself

5 points

What are some positive effects of conflict?

Conflict energizes people

Conflict is a form of communication

Parties invovled in a conflict can learn from the experience

5 points

Stress is any physical, chemical or emotional factor that causes bodily or mental tention

True

False

5 points

Conflict in the workplace is always dysfunctional.

True

False

5 points

Conflicts can motivate change.

True

False

5 points

Motivation is concerned with three sets of what kind of issues? Select all that apply

what makes people act

why people try to achieve particular goals

what makes indivisuals stick with their goals

All of the above

5 points

Motivation begins with a drive to complete a task?

True

False

5 points

Emotional problems caused by stress are?

Depression

Backache

Mood swings

Diarrhea

5 points

Burnouts occur when excessive stress causes a person to lose interest in his/her job

True

False

10.

5 points

Organizations should help employees with which of the following?

Personal Problems

Drug & Alcohol Abuse

Burnouts

Stress

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