Business Operations & Organizational Structures Exam

What is the difference between middle managers and operational managers?

55 percent of our communication is represented by nonverbal, body language.

Principles of an effective organization include responsibility, authority, accountability, unity of command and _______ of control,

There are basically two types of organizational structures?

Stephen R. Covey's most noted book is entitled "The Eight Habits of Highly Effective People".

Covey said, "The one who speaks does the most work, not the one who listens."

Everyone is responsible when things go wrong in an organization.

It is the responsibility for top level management to set the goals for an organization, therefore, it is not important for lower level employees to take ownership in those goals set forth for the company.

Leading involves creating a vision of your company to inspire employees, setting goals for your manager, communicating, teaching, encouraging, helping each employee reach his or her potential, but, excludes providing guidance and resolving conflict.

Communications experts estimate that 55 percent of our communications is represented by the words we say.

The primary responsibilities of top management are to set goals and

Communications experts estimate that only seven percent of our communication is represented by the words we say.

Empathetic listening is the fifth level of listen which is listening and responding with both the heart and mind.

When an individual is engaged in the highest form of listening they are listening with their

When others speak, we listen at one of the five levels. Which one is the 4th level of listening?

What is line authority, and how does it look on an organizational chart?

Stephen R. Covey's most noted book is entitled "The Seven Habits of Highly Effective People".

Although one of the responsibilities of top-level management is to set goals, they are not considered to be visionaries.

A widely understood and interesting concept in teamwork is: Timely effort accomplishes more.

A department can be organized in the following ways: by function, by classification, or by location.

Which statement below is NOT an advantage with being a manager?

The four basic business ownerships are sole proprietorship, partnership, corporation, and

Good planning requires setting realistic goals.

Which order of Covey's levels of listening is correct?

Steven R. Covey's most well noted book is entitled "The Seven Habits of Highly Effective People".

The 4th level of listening which is empathic means listening and responding with both the heart and the mind.

Managerial Qualities

Management qualities include, ability to perform varied activities, ability to work under pressure, and effective communication, however interpersonal skills is not attribute.

A popular bakery has two delivery trucks and two drivers. Each truck can deliver up to 150 trays of pastries per day. The bakery currently has orders for 280 trays a day from local supermarkets, schools, and hospitals. A new school is opening soon and the bakery expects orders to increase 250 percent. How many trucks and drivers will be needed to cover new deliveries?

How we say words and the sounds we make represent 38 percent of our communication.

Habit 5 of Mr. Covey's book which was discussed in class is about listening.