Sales Training Exam #1

1.

1 point

We provide which of the following services:

Roof Preservation

Pest Control

Gutter Cleaning

Power Washing

Moss Treatments

All of the above

2.

1 point

Our philosophy is KISS which means...

Keep It Super Simple

Keep It Simply Service

Keep It Super Sized

Kept In Simple Services

3.

1 point

If you are motivated by money you are going to like working with us.

True

False

4.

1 point

This is a beautiful business to be a part of because...

we deal with homeowners that have a need while selling an important service that protects their roof.

we focus on B2B sales.

we have a 7 Step Sales Process.

5.

1 point

Smile and Dial means to put some enthusiasm in your voice and dial the number with motivation.

True

False

6.

1 point

We do not offer annual contracts to our customers.

True

False

7.

1 point

We offer homeowners our in-house interest free financing, with no finance charges when ...

...a down payment is processed over the phone.

...a credit card number is on file.

...they become our customer, all clients have this privilege.

..the services and payment are complete.

8.

1 point

Your payday comes in 3 ways: Daily Bonus, Weekly Incentives and Monthly Commissions.

True

False

9.

1 point

Our primetime for sales begins at 2pm - Monday thru Friday.

True

False

10.

1 point

A one year service package includes unlimited service and maintenance during the year.

True

False

11.

1 point

Your payday comes when contracts are D/P which means:

Paid & Done

Discharged & Paid

Done & Paid

Done and Pending

12.

1 point

Top Dog Awards are extra incentives to reach sales success. These awards include.....

cash, prizes & trips.

employee of the month recognition.

parking privileges.

extra vacation time.

13.

1 point

We sell and close more deals during 6pm-9pm, then any other time in the day.

True

False

14.

1 point

We can not double the life of a roof with our services.

True

False

15.

1 point

You can help the homeowner save money and save their home, by protecting their roof with our services.

True

False

16.

1 point

After closing the deal, it is best to schedule the Service Tech on the beginning of the next week.

True

False

17.

1 point

Our roof services are less than______ of the cost of a roof replacement.

a tenth

100%

a fifth

none of the above

18.

1 point

We offer discounts for same day services.

True

False

19.

1 point

A good sales closer does not use "Assumptive Selling."

True

False

20.

1 point

A sales call is all about 50% conversation and 50% education.

True

False

21.

1 point

Please select the 3 most important steps in the Sales Process: (select all that apply)

Sell the Pricing

Establishing Trust/Make a Friend

Build Value & Determine Need

Create Urgency

Discounts/Scheduling

22.

1 point

Online/Internet websites like PortlandMaps.com can help you determine....

subdivisions.

square footage of the home.

Homeowners Association requirements.

weather conditions.

23.

1 point

80% of closers experience problems closing deals because they skip steps from the "6 Step Sales Process."

True

False

24.

1 point

We are proud to offer repair and general contracting services.

True

False

25.

1 point

We service both commercial and residential customers.

True

False

26.

1 point

You have the potential to earn yearly residual income on customer account renewals.

True

False

27.

1 point

Our pay period is Monday through _______ of each week.

Sunday

Friday

Saturday

Monday

28.

1 point

A Code 1 Job Type Bonus equals an extra $25 in your pocket for same day service jobs.

True

False

29.

1 point

Selling a "Platinum" level contract equals an extra $100 in your pocket.

True

False

30.

1 point

West Coast Home Pros offers the most generous commission and bonus plan in this industry.

True

False

31.

1 point

After closing the sale, it is important to ask which question(s):(select all that apply)

Is the roof walkable?

What type of roof? (metal & tile are a 2-man job)

Which credit card to use?

What is the name of your spouse or other residents?

32.

1 point

When selling a Moss/Fungus Treatment, let the customer know this is....

a high pressure cleaning.

using chemicals harmful to pets and kids.

not a roof cleaning job.

none of the above.

33.

1 point

When pressure washing a deck the customer must remove patio furniture & decor items before the tech's arrival.

True

False

34.

1 point

Don't use the word "cleaning" when selling a moss/fungus treatment because the moss is not removed from the roof unless the dead moss cleanup is upsold.

True

False

35.

1 point

You must give the service techs an exact arrival time/appointment, not a 2-hour window on all service jobs.

True

False

36.

1 point

We also give our customers a 5-price lock on yearly packages which means....

all contracts are locked in for 5 years.

we do not raise the price for 5 years if they renew with us every year.

contracts have 5 years, 5 services with 5 price options.

none of the above.

37.

1 point

The Gold Service is our #1 preferred service by customers.

True

False

38.

1 point

We provide many extras at no charge like; clean up/haul away, patch small leaks, reset loose spikes, spray gutters with products to kill mold, bugs & mosquitoes.

True

False

39.

1 point

The Gold Service offers which of the following: (select all that apply)

Pest Control

Both Gutter & Moss/Fungus Service

Roof Blow Off

Power Washing

Dead Moss Removal (by broom & water hose)

40.

1 point

A crew of 2 or more service techs will come out on all jobs.

True

False

41.

1 point

Our techs have gone green - "Earth is first!" We use only the safest products with no odors, no fumigates, no stains, they are environmentally friendly and will not hurt plants, people or pets.

True

False

42.

1 point

In the last few years the Pacific Northwest Region has experienced which of the following? (select all that apply)

Record breaking amounts of rain.

Hot Summer Months

A decrease in desert like conditions.

Mild Winter Weather

An increase in Alaskan frost/freezing weather conditions.

43.

1 point

Our licensing is with the Bureau of ....

Better Business

Small Business Owners

Environment Protection

Agriculture

44.

1 point

Part of the sales pitch includes bringing the customer up to speed about what is going on with their largest investment, their home - you can help them protect the roof over their head.

True

False

45.

1 point

Because of the current economy, more homeowners are protecting what they own with highly effective preventative maintenance like the services we provide.

True

False

46.

1 point

We are not in the business of preservation but restoration.

True

False

47.

1 point

We save roofs from damage caused by moss, mildew, mold and fungus.

True

False

48.

1 point

We save walls/structures from damage caused by wood destroying insects like, the western carpenter ant, termites, wood beetles and spiders.

True

False

49.

1 point

The Silver Plus Service offers which of the following: (select all that apply)

General Pest Service

Covers Carpenter Ants & Termite Treatment

Timbor Protection

Gutter Cleaning

All of the above

50.

1 point

The 6 Step Sales Process is the framework of your sales success. Once you master the process and add your own particular talents, you'll be in the bonus every month.

True

False