Policy Manual Quiz

1.

1 point

Regarding Pregnancy and Parental Leave

They must be taken together

Pregnancy leave is shorter than Parental leave

They are the same thing

Parental leave is shorter that Pregnancy leave

2.

1 point

The main point of the AODA customer service standards is...

To ensure every workplace provides assistive devices

To ensure every workplace has a Braille typewriter

To ensure every workplace has a ramp

To ensure representatives of organizations take into account customers' disabilities when providing goods and services

3.

1 point

What are job descriptions based on?

Client interviews

Completed Job Information Questionnaires (JIQs)

Job postings

Gut instinct of qualifications incumbents should have

4.

1 point

If you choose to participate in CSC's RRSP plan...

You can contribute more than 2% of your gross earnings but CSC will only match 2% of your contributions

You may contribute any amount of gross earnings and CSC will match your contributions

CSC will match your contributions up to 3%

You cannot contribute more than 2% of your gross earnings

5.

1 point

What types of vehicles are used to transport clients through CSC's transportation program?

Volunteer vehicles

Agency vehicles

All of the above

All of the above plus taxis

6.

1 point

When might CSC refuse or withdraw services?

The client lives in circumstances that might pose a risk

The client exhibits behaviour that might pose a risk

The client is unable to pay their bills to CSC

All of the above

7.

1 point

_____ is an example of physical abuse and _____ is an example of psychological abuse

Humiliating; forcible confinement

Shouting; forcible confinment

Pushing; insulting

Insulting; pushing

8.

1 point

You have to schedule a medical appointment during work hours. Per the policy manual, how far in advance do you need to notify your team lead?

At least 1 week

You can advise the day of the appointment

As far in advance as possible

At least 5 business days

9.

1 point

In extenuating circumstances, you can carry over up to _____ unused vacation time with the approval of the Executive Director

5 days

7 days

2 weeks

1 week

10.

1 point

Who can you seek advice from regarding the application of policies in the manual?

Your supervisor

Any member of the Leadership Team

The HR Generalist and Trainer as well as the Executive Director

All of the above

11.

1 point

If travelling out-of-town on business, you may submit for reimbursement of alcoholic beverages

True

True, but it is up to CSC's discretion whether such charges may be reimbursed

False

True, but only to a maximum of 2 beverages or 1 litre of alcohol

12.

1 point

Which of the following is not a protected ground of discrimination?

Citizenship

Height/weight

Age

Family status

13.

1 point

Where might you find details about what Personal Protective Equipment (PPE) you are required to wear on the job?

Job description

Health and safety statutes

Health and safety regulations

All of the above

14.

1 point

Use of prescription drugs...

Does not have to be reported to your supervisor if they are legal

Has to be reported if it could impair your work performance

Only has to be reported when you have a medical marijuana card

Only has to be reported for narcotics

15.

1 point

Falls prevention consists of a _____ week educational program

2

3

6

8

16.

1 point

Which of the following situations does NOT require an immediate investigation?

Workplace violence and harassment

Property damage

Fatalities

They all require an immediate investigation

17.

1 point

Who can make a public statement about CSC?

The President of the Board

The Executive Director

A designated spokesperson

All of the above

18.

1 point

Which of the following BEST describes performance management?

It is an interactive opportunity for open discussion between an employee and their supervisor

It involves reviewing and signing off on the performance review form

It happens only once a year

It is an opportunity for your supervisor to provide feedback on your performance

19.

1 point

CSC is..

A scent-free workplace

A workplace that has no rules around the use of scents

A scent-aware workplace

A scent-eliminating workplace

20.

1 point

You must hand in non-cash gifts if they are over _____ in value

$20

$100

$50

You can keep any non-cash gifts

21.

1 point

The Joint Health and Safety Committee (JHSC) is NOT responsible for which of the following:

Assisting in Ministry of Labour (MOL) inspections

Assisting with work refusals

Making capital purchases

Promoting CSC Health and Safety Policies and Procedures

22.

1 point

Regarding the "flu shot"...

You have to get it annually

It is encouraged

You have to get it when a pandemic is declared

You have to get it when a flu outbreak is projected

23.

1 point

Which of the following is of utmost importance to CSC?

Productivity

Efficiency

Safety

They are all equally important

24.

1 point

Which of the following is not included in CSC's definition of "Immediate Family"?

Daughter-in-law

Mother-in-law

Step-child

Aunt

25.

1 point

Who is entitled to sick days?

All Full-Time employees

All Permanent employees

All Permanent Employees working 15+ hours a week

All employees

26.

1 point

CSC facilities are closed. How would you find out?

CSC website

Corporate phone system

570 Chym

All of the above

27.

1 point

The definition of harassment includes ONLY single acts or incidents of behaviour that undermine personal dignity

True

False

28.

1 point

CSC accepts only food that meets its food safety standards in respect of...

Purchased food

Donated food

CSC doesn't have food safety standards

Donated and purchased food

29.

1 point

CSC facilities are open but the weather is bad. You choose not to or are unable to come to work. Which of the following is the most accurate?

CSC pays you

You will be paid only if you were pre-approved to work from home and took work home

You will be paid for 1/2 a day

CSC doesn't pay you

30.

1 point

You are driving and you receive a call on a CSC-issued personal communication device e.g. cellphone. You should...

Not answer it

Answer it on hands-free

Answer it

Answer it only if you are expecting an urgent call

31.

1 point

Which of the following is true about employee discipline?

The requirement of counselling can be combined with a suspension

You have to be issued a verbal warning before you can be terminated

The highest form of discipline is an unpaid suspension

The lowest form of discipline is a written warning

32.

1 point

How long is the standard probationary period at CSC?

1 year

6 months

3 months in accordance with the Employment Standards Act

There isn't a probationary period

33.

1 point

Client grocery shopping can be done via:

Escorted shopping

List shopping

The shopping bus

All of the above

34.

1 point

Personal Emergency Leave...

Is in addition to bereavement leave, Sick Days, Personal Days and Family Emergency Days

Will be reduced by bereavement days, Sick Days, Personal Days and Family Emergency Days

Is in addition to bereavement days

Is in addition to Personal Days

35.

1 point

When a public holiday falls on a non-working day, what happens?

You can pick another day to take off

CSC designates another day

You get 7 hours of lieu time

You don't get another day off

36.

1 point

You are refusing to work under the Occupational Health and Safety Act. During the period the refusal is being dealt with ...

You will not be paid unless you do other work

You will be paid but not allowed to work

You will be paid but can be reassigned work

You will be sent home

37.

1 point

A conflict of interest...

Is "no big deal"

Exists only when people have different opinions on a matter

Includes making use of a position within CSC to solicit services or materials for personal gain

Exists only where there is financial gain

38.

1 point

There are _____ degrees of homemaking/cleaning services available through CSC's Brokered Workers

2

1

4

3

39.

1 point

Who contributes to the Internal Responsibility System for safety?

CSC as the "employer"

Workers

Your co-workers

All of the above

40.

1 point

Smoking is not allowed...

In the office

In CSC vehicles

In clients' homes

All of the above

41.

1 point

Community Dining generally takes place between:

11-1

12-2

11:30-1:30

At various times in different locations

42.

1 point

What is CSC's mandatory retirement age?

60

70

65

There isn't one

43.

1 point

How often do you need to sign an acknowledgement form that you have read, understood and agree to abide by the policies in the manual?

Annually

Twice yearly (every six months)

Monthly

Every two years

44.

1 point

How many PAID days off will you receive from CSC if you are serving on a jury?

Maximum of 5

Maximum of 10

As many days as you have jury duty

None

45.

1 point

When you are working offsite you should have...

Access to a telephone onsite or a CSC issued cellphone

A CSC-issued cellphone

Access to a telephone on site

Your personal cellphone

46.

1 point

Generally speaking, CSC personnel can become the power of attorney for a CSC client

True

True, but only for financial purposes

False

True, but only for care decisions

47.

1 point

What is the maximum numbers of days of PAID Bereavement Leave?

2

5

3

4

48.

1 point

Who provides a single source of contact for CSC clients?

The Evaluation Coordinator

Customer Service/Scheduling Team Members

The Worker Coordinator

Community Connectors

49.

1 point

When a romantic relationship of any sort between an employee in a position of authority and his/her subordinate exists, begins, or ends, what are the parties required to do?

Tell everyone in the office

Report it to the Finance Lead

Nothing. You should keep your personal life out of the workplace

Report it to the Executive Director

50.

1 point

According to the "General Housekeeping in the Workplace" policy; when are you required to lock up confidential files?

When you take lunch and at the end of the day

When the "boss" is watching

At the end of the day

Whenever you leave your desk for an extended period