Slots P&P Base Knowledge Test

1.

1 point

PTM is an acronym for:

Playing Till Morning

Poker Transaction Mishap

Player Time Management

Player Tracking Module

2.

1 point

Why is a Slot Mushroom placed on a visible area of the slot machine by Slot personnel during hand pays?

to serve as an official document for Audit purposes.

to indicate the different levels of hand pay (Supervisor, Shift, AGCO).

to indicate to other Slot personnel the payment process has commenced.

to leave a souvenir for the winning patron.

3.

1 point

For hand pays $10,000 or greater, and all hand pays completed at the
Cashier Window, the Slot Attendant completes a “Request For” Slip.

True

False

4.

1 point

If the patron refuses to spin-off the slot machine (non-progressive), the Slot Attendant:

Does nothing, leaves it for the next player.

Notifies their Supervisor then asks the closest patron to spin-off the winning combination.

Notifies their Supervisor then spins it off themselves.

Documents the ‘no spin-off’ situation and winning combination in the MEAL book.

5.

1 point

An AGCO jackpot is $70,000.00 or above.

True

False

6.

1 point

For AJM discrepancies less than $5.00, the Slot Attendant may pay from their float.

True

False

7.

1 point

For all other AJM payment errors (errors over $5.00):

The Slot Attendant notifies a Slot Supervisor.

The Slot Supervisor notifies Surveillance.

The Slot Attendant and Slot Supervisor transport the funds and/or AJM Transaction Receipt to the Employee Cashier Window.

All of the above.

8.

1 point

When requested by a patron to hold a slot machine for an extended period of time, the Slot Attendant:

notifies their Supervisor and places a Slot Mushroom in front of the bill acceptor.

informs the patron that holding machines is not a service offered by the OLG as it is not good business practice to shut machines down.

makes an entry in the MEAL book detailing the hold.

tilts the chair forward to ensure no one else uses the machine.

9.

1 point

Gaming vouchers are issued by a slot machine to a maximum of $5,000.00.

True

False

10.

1 point

Gaming vouchers are valid for slot machine wagering for how many days? There is no expiry date for gaming voucher redemption at the Cage.

60

14

90

365

11.

1 point

Gaming vouchers may be accepted as a gratuity by all staff eligible to receive tips as part of their daily duties.

True

False

12.

1 point

Blank gaming vouchers may leave the building.

True

False

13.

1 point

To refill a gaming voucher printer, a Slot Attendant/ Technician (or above):

Inserts a new stack of gaming vouchers in the tray.

Records Paper Fill (PF) in the MEAL book.

Places all blank gaming vouchers (from the head and tray) in the shred box in the voucher storage cabinet.

All of the above.

14.

1 point

A Slot Attendant or Technician destroys blank gaming vouchers on a
monthly basis (at a minimum). During the destruction process, a Slot Attendant or Technician:

shreds vouchers in a back of the house area within Surveillance coverage. Vouchers must remain under Surveillance coverage at all times.

notifies Security.

collects all vouchers to be destroyed ensuring to utilize a clear or "see through" bag or container.

examines each voucher before it is destroyed to ensure no valid vouchers are destroyed.

15.

1 point

Bill/Gaming Voucher Testing: A Slot Technician receives and verifies a test float(s) from the designated Cage area. The slot test float can only be utilized and returned by the Slot Technician that signed the float out.

True

False

16.

1 point

At the conclusion of testing, the Slot Technician:

Returns all remaining gaming voucher(s), unaccepted currency note(s) and the duplicate yellow copy of the Float Inventory Slip to the Cage;

Notifies Surveillance;

Fills out a 5-part Bill/Voucher Test form;

All of the above.

17.

1 point

Bill/Voucher Disputes: For disputes $100.00 or less where there is no suspicion of intentional fraudulent behavior, the Slot Supervisor may pay the amount on a Customer Dispute Form.

True

False

18.

1 point

Daily, an audit is completed of all ticket storage cabinets located both off
the gaming floor and on the gaming floor.

True

False

19.

1 point

A SMIB (Slot Machine Interface Board) is not deemed a sensitive part.

True

False

20.

1 point

As part of the bill acceptor malfunction process, The Security representative, prior to the Slot Technician accessing the bill acceptor, notifies Surveillance. Security remains with the Slot Technician until the repair is finished.

True

False