ISO 9001

1.

1 point

Clause 8

SGI conducts internal audits to ensure __________________ with ISO 9001, to determine the effectiveness of the quality system and to assess if the activities comply with the quality plans and procedures.

2.

1 point

Clause 5

Top management at SGI provides evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness by which of the following?

Communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements

Establishing the quality policy

Ensuring the quality objectives are established

Ensuring the availability of resources

All of the above

3.

1 point

Clause 7

In keeping with our commitment to Total Customer Satisfaction, SGI has initiated several steps, both corrective and, more importantly preventative, to ensure that we minimize deficiencies with product that is delivered to our clients.

True

False

4.

1 point

Clause 8

SGI’s CPAR form is used to document any Preventive Action and addresses which of the following?

Determining potential nonconformities and their causes

Evaluating the need for action to prevent occurrence of nonconformities

Determining and implementing action needed

All of the above

5.

1 point

Clause 4

SGI’s quality management system is currently governed by what international standard?

ISO 9000:2001

ISO 14001:2008

ISO 9001:2000

ISO 9001:2008

6.

1 point

Clause 5

Which of the following is not one of SGI's four main Quality Objectives?

Order accuracy

Order turnaround time

Corrective action

Customer satisfaction

Invoice accuracy

7.

1 point

Clause 6

Any training that needs completed will be marked on the departmental training matrix as NC, followed by the date. This will help ensure compliance as the QA Manager can then verify whether necessary training has or has not yet been completed.

True

False

8.

1 point

Clause 5

SGI's Quality Assurance Manager is appointed as the ISO Management Representative.

True

False

9.

1 point

Clause 5

SGI’s Quality Policy includes which of the following:

We understand our clients

We perform to our client's expectations

We are easy for our clients to work with

All of the above

10.

1 point

Clause 5

The input to management review shall include information on which of the following:

Results of audits

Customer feedback

Process performance and product conformity

Status of preventive and corrective actions

All of the above

11.

1 point

Clause 7

Receiving personnel inspect items for shipping damage and verify the part number, description, and quantity with the packing slip.

True

False

12.

1 point

Clause 4

All Level II Procedures and Level III Work Instructions must be reviewed a minimum of ______________________________.

once per month

once each calendar year

once every six months

13.

1 point

Clause 6

SGI shall determine and provide the resources needed to implement and maintain the quality management system and __________________ improve its effectiveness, and to enhance customer satisfaction by meeting customer requirements.

14.

1 point

Clause 6

SGI has implemented _________________________ programs, order and ship traceability, job tracking and scheduling, and web-based solutions to assist our clients.

15.

1 point

Clause 5

SGI maintains records from the ____________________________ documenting the improvement of the effectiveness of the quality management system and its processes, the improvement of product related to customer requirements, and resource needs.