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Oct Test II

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This is a non-interactive preview of the quiz content.

1.
1 point
If Gk mentions that Rpc only takes Emergency Calls or internal calls
2.
1 point
If GK says they are not interested
3.
1 point
Non English VM/IVR 3'rd Attempt
4.
1 point
When we reach a residential number for RPC. In case somebody says that rpc is not there and it’s a residential number. Gk Denies to give or does not have an alternate number.
5.
1 point
If GK is asking to speak with our manager (Pitcher) and is also asking for more details like purpose of the call, our location, country, phone number, etc. on the same call
6.
1 point
Incase Gk informs that DM is a consultant/client/customer or informs that DM's department is outsourced and there is no way to connect to him/her also there is no alternate number for DM.
7.
1 point
IF Gk says that RPC is a minor, he cannot take calls, but she is ready to transfer
8.
1 point
Direct number of someone else or Direct number for a particular department, who recognizes the RPC/does not recognize RPC and says he doesn't have a number for Operator or Switch board
9.
1 point
If the GK states that RPC is working with a different company (which is not related to the present company)
10.
1 point
Message saying the number is disconnected on OLD APPLICATION 1'st Attempt
11.
1 point
DM is located offshore and GK has the facility to transfer the call internally, however cannot transfer the call because of time difference
12.
1 point
If Rpc is relocated to any other location (within US) and gk is not ready to provide/does not have the contact info
13.
1 point
When Gk/Person answers the call, agent asks for DM, GK says "Wrong Number" and hangs up before agent could verify the company name 1'st Attempt
14.
1 point
If GK states that they do not accept Unsolicitated Calls
15.
1 point
Directly reached the VM which states "Its my(Propect's) Cell phone, please leave a message"
16.
1 point
Incase GK states that he/she needs additional information i.e. DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not
17.
1 point
If GK is adamant about speaking to our manager (Pitcher) and is not willing to hang up till she/he speaks to the Manager (Pitcher) - Force Call Exit Scenario what will you dispose the lead as ?
18.
1 point
VM of DM stating, he does not take calls
19.
1 point
On a direct call if agent spoke to RPC because of pitcher busy
20.
1 point
If GK stated that RPC is a contractor/Field agent/board member, does not come to office and GK does not have an alternate number.
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