Chapter 7

25) A company designs a performance evaluation process that evaluates the value of specific employee behaviors. The company is most likely using a(n):

49) Which of the following is a true comparison between the rational perspective of appraisal and the political perspective of appraisal?

27) Outcome-based performance appraisal systems are more likely to:

3) Emma is thinking through the future evaluation of her employees. Right now she is determining what specific areas of each employee's work to examine. Emma is in the process of:

17) An appraisal system that focuses on individuals rather than on any other factor is a(n):

33) Which of the following is an upward performance appraisal process?

32) If supervisors want to help employees gain insight into their performance problems and have input into the performance appraisal, they should most likely use:

26) Which of the following is a drawback of a behavior-based performance appraisal system?

20) Bob wants to focus this year's employee assessment interviews on discussing the traits each employee displays. You should most likely tell him that trait-based appraisal tools:

31) Which appraisal format has the greatest legal defensibility?

23) The most common form of behavior appraisal instrument is a:

38) You are reviewing the performance appraisal conducted by your middle managers. You notice that Carrie tends to give each employee the same score across all dimensions of the evaluation. For example, Brian's scores all are in the average range while Karl's all tend to be in the excellent range, even though you know that each man has done very well on some and very poorly on some of the dimensions. Brian and Karl's evaluations exhibit a:

14) You are discussing changing your performance appraisal system with your executive management team. The VP of Operations wants the ability to compare employees working for different managers in different areas of the plant. The best appraisal system for this would be a(n):

45) Managers who maintain employee performance diaries most likely benefit from:

9) Which term refers to observable characteristics that are associated with successful job performance?

19) Which of the following is NOT a common criticism of trait appraisal instruments?

36) Which of the following is LEAST likely a challenge of effective performance measurement?

7) Billy will be appraising employees at H.R.T., Inc. He is compiling a list of aspects by which he will measure the employees. Billy is compiling:

46) How can managers minimize the influence of "liking" on performance evaluations?

30) Studies of performance appraisal systems show that the most influential element on the effectiveness of the system is the:

18) Which of the following is NOT a trait typically used on trait-based rating scales?

40) Raters who commit severity errors generally:

43) Which of the following is used in frame-of-reference training?

42) Frame-of-reference training has been found to be particularly effective in eliminating:

5) Keith owns a small marketing firm and has 15 employees. Keith needs to implement a performance appraisal system. Which of the following is most important for Keith?

10) One of your managers returns from a management seminar eager to use a relative judgment system for performance appraisals. He asks you for your opinion about the value of such systems. It would be most accurate for you to state that relative judgment systems:

4) The most common use of performance appraisals is to:

47) When managers use performance appraisals to communicate a message to an employee rather than to measure actual performance, the performance appraisal is most likely being influenced by:

22) Trait-based performance appraisal systems are most similar to:

11) A pitfall of using relative judgments for performance appraisal is that they:

16) Which of the following is a disadvantage of an absolute judgment performance appraisal system?

41) Two line managers, Cameron and Ty, are performing appraisals on their subordinates. As they discuss their findings, they realize that they have very similar views on how they rate performance. The work that Cameron rates as excellent, Ty rates as excellent. The work that Ty rates as average, Cameron rates as average. These findings most likely indicate:

24) The critical incident technique can be used to create ________ rating scales.

12) Your CEO is considering the use of a relative judgment system for your company's performance appraisal program. She asks you about the disadvantages to such a system, and it would be most appropriate for you to state that such systems:

39) You are training first-line supervisors on how to give performance appraisals. In your explanation of the halo error, you tell these managers that they can avoid this mistake if they:

6) When it comes to the performance appraisal process:

50) Managers using a rational perspective to appraise performance believe that:

21) Shawn is reviewing a performance appraisal instrument with a scale of 1-10. Each number has a descriptive statement next to it, from 1 (rarely gives direction when assigning work) to 10 (makes expectations clear). This is an example of a(n):

35) The implementation of a ________ process offers a well rounded picture of an employee's performance.

34) Ahmad has been a line manager at a large jewelry factory for nearly 10 years. This year, the factory is letting the employees directly under him contribute to Ahmad's performance appraisal. This is an example of:

8) Job performance dimensions are:

48) Sheila believes the value of her employees' performance depends on her agenda or goals, and not on any objective standard. Sheila's perspective is a(n):

28) MBO performance appraisal systems focus primarily on employee:

1) Which of the following is a comprehensive list of the functions in a performance appraisal?

13) A firm implementing a relative judgment performance appraisal system would most likely experience which of the following?

37) The tendency to rate similarly across dimensions is best known as ________ error.

15) Which of the following is most likely a true statement about relative and absolute judgment appraisal systems?

29) Outcome-based appraisal tools have a tendency to:

2) A manager is in the process of deciding how effective or ineffective an employee's behavior has been. This manager is in the ________ stage of the performance appraisal model.

44) Which of the following is true about the influence of "liking" on performance appraisals?