Computer Hardware Check-in

1.

1 point

Which of the following is the definition of an ST fiber connector?

Straight Tip

Standard Tip

Synthetic Tip

Steel Tip

2.

1 point

Customer satisfaction is best achieved by:

talking to coworkers while interacting with customers.

being judgmental.

being defensive.

never minimizing the customer’s problems.

3.

1 point

SCSI hard drives can spin at a maximum speed of:

15,000 rpm.

7,200 rpm.

10,000 rpm.

5,400 rpm.

4.

1 point

Which of the following video connectors can display the HIGHEST resolution?

VGA

S-video

Composite

HDMI

5.

1 point

While attempting to resolve an issue, a customer talks to the technician about a recent activity that has no relevance on the repair. Which of the following is the MOST appropriate response?

Let the customer complete their statement and then continue resolving the issue.

State that the activity is not relevant to the repair and continue resolving the issue.

Ask the customer for a timetable about recent activities.

Document the customer’s statement and continue resolving the issue.

6.

1 point

Which of the following is MOST likely used at a large company?

Windows 7 Home Premium

Windows XP Professional

Windows 7 Professional

Windows Vista Home Premium

7.

1 point

Hubs, switches, routers, VoIP phones and NIC cards all have which of the following out of the box?

IP addresses

MAC addresses

PS/2 port

HDMI

8.

1 point

Which of the following is a best practice when applying thermal paste?

Follow the CPU manufacturer's guidelines and apply the correct amount of thermal paste.

Use as much as desired, as long as it is the most popular thermal paste.

The more thermal paste applied, the better.

The less thermal paste applied, the better.

9.

1 point

Which of the following is an example of an APIPA address?

192.168.23.110

172.30.22.159

10.20.30.40

169.254.43.40

10.

1 point

A supervisor has asked a technician to configure some Windows 7 PCs with some pre-established shared printers. The printers are all accessed via a wireless network. Where would a technician go in Windows 7 to add these printers?

Start >Devices and Printers >Add a printer

Enter the paths to the printers in the Registry.

Start >Devices and Printers >Add a Device

%SystemDir%\Resources

11.

1 point

A technician is deploying Windows 7 in a company. The supervisor wants to ensure that greatest flexibility is provided for the employees when printing. Which of the following lists defines all of the supported Windows 7 interfaces?

USB, IR, Bluetooth, and Network

IR, LPT, and USB

IR, LPT, Network, USB, and Wireless

USB, Network, LPT, and Wireless

12.

1 point

A custom configured PC with surround sound audio, HDMI output, and a compact form factor would be MOST suited to which of the following applications?

Home Theater PC

Audio / Video Editing Workstation

Gaming PC

Thick Client

13.

1 point

Which of the following network types would be MOST likely used on a high school campus?

MAN

WAN

PAN

LAN

14.

1 point

A laptop docking station does which of the following?

Allows the user to synchronize mobile devices without additional hardware

Allows the user to connect wireless devices more efficiently

Allows the user to connect one device to a monitor, network drop, and USB printer

Allows the user to protect sensitive data more effectively

15.

1 point

Which of the following wireless encryption technologies is the WEAKEST?

WPA2

WPA

WEP

TKIP

16.

1 point

Which of the following does PXE use?

CD-ROM

USB

DVD-ROM

NIC

17.

1 point

Which of the following application stores are compatible with iOS?

Android Market

Amazon Appstore

App Store

Windows Marketplace

18.

1 point

A company would like to increase the security on their company’s smart phones. Which of the following should be configured to ensure information stored on a smart phone can be removed if it is lost or stolen?

Remote wipe

Username and passwords

Failed login attempts restrictions

Strong password complexity

19.

1 point

Which of the following disk defragmentation command line options is used to perform operation on ALL volumes in Windows OS?

/A

/E

/C

/H

20.

1 point

A technician just finished removing spyware from a computer and now they are not able to connect to any websites. Which of the following is the MOST likely cause?

The Internet is not functioning

Automatic configuration

Network card driver is damaged

Proxy settings

21.

1 point

Which of the following network devices allows for full-duplex communication?

Switch

Firewall

Hub

Bridge

22.

1 point

A customer reports that their computer crashes during usage. Which of the following is a common acronym used to describe this condition?

BSOD

LAN

RAID

VPN

23.

1 point

Software threats to a computer are commonly referred to as:

biometrics.

malware.

device drivers.

SOHO.

24.

1 point

Which of the following user accounts has the LEAST access privileges?

Power

Guest

Standard

Administrator

25.

1 point

A user wishes to secure their tablet from unauthorized access. The BEST option is to:?

setup a strong passcode.

enable RFID authentication.

establish strong email passwords.

establish a remote wipe policy.

26.

1 point

Which of the following is MOST likely an advantage that a tablet has over a laptop PC?

A tablet is lightweight.

A tablet is easily upgraded.

A tablet can natively run most software.

A tablet has a larger screen.

27.

1 point

Which of the following is a common type of biometric authentication on a laptop? (Select TWO).?

Voice recognition

Facial recognition

Fingerprint

Retinal

Blood sample

28.

1 point

A user calls about their workstation not powering on in the morning. According to the troubleshooting theory, which of the following steps should the technician perform NEXT?

Purchase the appropriate replacement part.

Document the resolution to problem.

Verify that the workstation is able to boot up.

Ask the user about any previous changes.

29.

1 point

A customer wants games from their child’s Windows XP computer removed. Which of the following is the BEST way to accomplish this task?

Programs menu > Right click Games > select Properties > select the Hidden check box

Control Panel > Add/Remove programs > Add/Remove Windows Components > select Accessories and Utilities > uncheck Games

Control Panel > Administrative Tools > Computer Management

Control Panel > Game Controller > Select controller > click Remove

30.

1 point

Which of the following should be performed regularly in order to help restore a computer’s data after a hard drive failure?

Factory Restore

Windows Memory Diagnostics

Scheduled Backups

System Restore