Stor-Age - Induction

1.

1 point

New tenant documentation includes...

A marketing survey

A Stor-Age rental agreement

A letter of consent from the spouse

A copy of marriage certificate

2.

1 point

Acceptable methods of payment are...

Post-dated cheque

Debit order

EFT

Online booking deposits by credit card

Cash

3.

1 point

Which of the following are "core values" of Stor-Age?

Sustainability

Relevance

Excellence

Security

Integrity

4.

1 point

Which of the following are included in the role of an Operations Manager?

Rent self storage units

Maintain facilities and grounds

Manage financial and administration aspects of the facility

Manage human resources employed at the facility

All of the above

5.

1 point

Examples of poor sales techniques are...

Lack of "product authority" and knowledge

Cancelled appointments by customers

Professional appearance

Not listening to customer's needs

6.

1 point

What is the Vision of Stor-Age?

To be the best self storage company in the world

To have 100 stores across the country.

To be the biggest facility in Africa.

To provide the cheapest self storage in SA.

7.

1 point

The following tasks should be completed by the Operations Manager daily before closing the store.

process FNB payments on SiteLink.

Sign and date the Operations Manager checklist.

Complete all new tenant documentation.

Return calls to Mystery Shoppers.

Check the Operations Planner for deadlines.

8.

1 point

What does the abbreviation GLA mean, in the context of letting storage space?

Goal Lease Amount

General Lease Ability

Gross Lettable Area

Gross Loan Application

9.

1 point

How would you apply for a day's leave?

Apply in writing to the HR department.

Apply in writing on a Leave Form to my line manager.

Apply using HRLink on the intranet to my line manager.

Ask my line manager at a meeting.

10.

1 point

Where is the new Head Office of Stor-Age located?

Edgemead, Cape Town

Rivonia, Gauteng

Claremont, Cape Town

Centurion, Gauteng

11.

1 point

A facility repair which, if not made will severely affect the store's ability to trade is regarded as (choose one) STANDARD/ URGENT

12.

1 point

If a customer lives in Muizenberg, Western Cape what is the nearest Stor-Age facility to them? (You may use the internet to help you)

West Rand

Sea Point

City Vault

Tokai

13.

1 point

Which Stor-Age branch was the first to open in South Africa?

Edgemead

Constantia Kloof

Somerset West

Maitland

14.

1 point

A padlock count can be used to determine how many units are unoccupied.

True

False

15.

1 point

What is a "mystery shopper"?

Someone who tries to sell you something over the 'phone.

Someone posing as a client to test your manner of dealing with customers.

An anonymous caller on the 'phone.

Someone who is known to you, phoning as a joke.

16.

1 point

In what year was Stor-Age established? (Choose 1)

2008

2009

2006

2007

17.

1 point

It is recommended that customers provide their own personal insurance on their stored goods.

True

False

18.

1 point

Which of the following are "closing" sales techniques?

Offer a generous discount

Tell customers about security features

Create a sense of urgency

Ask for the R100 reservation fee

19.

1 point

Which of these items may not be stored at any Stor-Age facility?

Illegal drugs

Firearms

Explosives

Refrigerator

20.

1 point

What is SiteLink?

A social media platform linking employees.

An online dating service

The IT software used to manage Stor-Age store operations.

The software to manage human resources at Head Office