Flood

A customer calls to reconnect service after a flood, their account is active, no appliances were under water, and no City Inspection Premise Contact what do you do?

In the event of large-scale flooding, you may see a Critical Disaster Event Premises Contact.

When a customer calls to have gas turned off but does not want electric turned off because they need their sump pump to run. MEC still has to respond

During a flood, MidAmerican Energy Company will disconnect a customer's gas and/or electric service due to safety issues and at the request of anyone, including, but not limited to:

Disaster Tracking System places Flood/Disaster orders with a special hold date of?

If a customer contacts MEC and requests his service be disconnected because he is permanently moving out due to flooding and he is not returning, issue a same day Disconnect order.

What type of contact is needed after you place a flood order.

A customer calls to reconnect service after a flood, their account is inactive and meter is turned off what type of order do you place.

A City Inspection Premise Contact is added to the account by customer/design technicians or their administrative assistants once they receive inspection OKs from inspectors.

If a customer's appliances were under water, the customer must call a plumber/HVAC dealer to inspect the individual appliances to clean/dry them out and replace control valves if necessary.

If a customer requests a refund of the basic service charge for the time the meter was off, billing will honor his request even if it was off less than 15 days. What type of form do you send?

City, county or state inspections may be required before service can be restored in homes affected by flooding.

Flooding can occur when water pipes leak or burst, creating a dangerous situation.

Depending on the type of flood you should ask the customer if a boat needed to reach premises.

When restoring service due to a flood the serviceperson has the authority to valve off specific appliances or not restore service if he determines there is any safety issue.

During and after floods, inspectors may notify MidAmerican Energy Company they cannot keep up with requested inspections, and may advise MidAmerican Energy Company it is OK to restore service without a city inspection. Where do find this information?