Cellular policy and Procedure

1.

1 point

To abbreviation BIS stand for

Blackberry Internet Service

Business Internet Service

Blackberry Information Service

Business Information Service

2.

1 point

BIS is for

Small Businesses and Corporate Users

Small Businesses only

Corporate Users only

Individuals and Small Businesses

Individuals only

3.

1 point

TRUE OR FALSE? The term “Declined” is used when an application for a contract has failed the VSP Credit Vetting Criteria.

True

False

4.

1 point

RICA lock means.....

the subscriber's SIM card is locked until they comply with the Act

the subscriber's SIM card is locked for a period of 24 hours once registered

the subscriber's SIM card is locked only with written request from the customer

nothing... there is no such thing as RICA lock

5.

1 point

In whose presence must the cell phones be invoiced through the till?

All the below

The Store Manager

The Customer

The Cellular Consultant

6.

1 point

The cellular sales consultant must sent selected documents to Payroll. Select the correct answers from the options below

the 1st day of the month

the 15th day of the month

the last day of the month

the 2nd day of the month

7.

1 point

A customer who moved house after he/she registered do not have to change their details and do not have to provide a proof of the new address.

True

False

8.

1 point

Can a customer apply for more than on line at a time?

True

False

9.

1 point

To abbreviation BES stand for

Business Enterprise Service

Blackberry Enterprise Service

Business Ethernet Service

Blackberry Ethernet Service

10.

1 point

Whose responsibility is it to ensure all month-end back office & payroll docs are correctly completed & forwarded to H/O?

Management

Store Manager

Cellular Consultant

Head-office

11.

1 point

If an existing client opens a contract what documents needs to be provided?

Proof of Identification and income/earnings where required

Proof of Identification only

Proof of Identification and copy of existing account

12.

1 point

Can multiple cell phones be invoiced on one invoice?

True

False

13.

1 point

Can customers authorise someone else to register (RICA) them?

True

False

14.

1 point

The standard OBF procedure applies to In-store failures with no physical damage?

True

False

15.

1 point

GAP contracts are designed for

Customers who are in the process of porting

All contacts are GAP (General Agreement Protocol) contracts

Customers who want to have a contract for less than 24 months

High risk customers who may default

16.

1 point

The term “Failed Activation” is used when a contract could not be successfully activated on the VSPC network thus failing the activation process?

True

False

17.

1 point

The Vodacom Retail Solutions Dealerweb Support Department controls Dealweb usernames and passwords. New isers apply by completing the application form and send it to delerweb.monitor@vodacom.co.za along with a copy of the user ID. The process takes:

8 hours to complete

24 hours to complete

1 hour to complete

48 hours to complete

18.

1 point

A father cannot register his whole family SIM on his name.

True

False

19.

1 point

The term “Activated” is used once an approved contract has been successfully submitted to the Vodacom network for activation.

True

False

20.

1 point

Whose responsibility is it to ensure sales are correctly invoiced?

Cellular Consultant

Management

Head-office

Store Manager

21.

1 point

Are you allowed to charge customers to register? (RICA)

True

False

22.

1 point

which copy of the Contract must be given to the customer?

First copy

A copy of the first copy

Second copy

Third copy

23.

1 point

An out of box failure is defined as a new cellular handset or device that is faulty when first activated on the Vodacom Network. Which of the following are not requirements for a phone to qualify as a true OBF.

IMEI nr on box must match the IMEI nr on the phone

Contents of box must be complete & packaging intact as-new sales kit

Client must return handset within 2 days from date of purchase.

Handset to be accompanied by proof of purchase, detailing the IMEI nr

Handset must have been sold by Vodacom Service Provider Company

24.

1 point

After how many months may GAP customers apply to convert their GAP status to normal provided that they meet the VSPC’s criteria?

1 Month

6 Months

12 Months

24 Months

25.

1 point

The Dealer copy as well as the debtor sale with copies of all the relevant doc’s obtained from the customer when the account was opened must be send by the 2nd working day of each month to...

the Finance and Payroll Department

the Finance, the Payroll Department and Vodacom

the Finance Department

the Payroll Department

26.

1 point

Minors can register a SIM, but only if....

the SIM card is registered with the details of a parent or guardian

if they are over 16 years in age

they have the right documentation

27.

1 point

The term “Approved” is used when an application for a contract has successfully passed Credit Vetting.

True

False

28.

1 point

When due for an upgrade, how much would a customer need to pay?

R100 Admin Fee

R150 Admin Fee

R200 Admin Fee

R250 Admin Fee

29.

1 point

FasTrack is Vodcom’s automated Credited Vetted system used by Trade Partners and the Customer Acquisition Division to process applications for contracts.

True

False

30.

1 point

The term “Failed Confirmation” is used when customer information cannot be successfully verified during the confirmation process?

True

False

31.

1 point

What document must be used to determine the cost of the deal?

Broad Sheet

Price Sheet

Any of the above

Deal Sheet

32.

1 point

What does the acronym RICA stand for?

Registration of Information for Cellular Applications

Regulation of the Investigation of Communications Act

Regulation of Information of Cellular Applications

Regulation of Interception of Communications and Provision of Communication Related Information Act.

33.

1 point

You are discussing BIS and BES with your customer. The customer is a corporate user that needs increased productivity with real time access to voice, email, calendar, corporate data and access to line of business applications. You recommend:

BES

BIS

34.

1 point

All new & existing (contract & prepaid) customers must register (RICA) their SIM cards.

True

False

35.

1 point

Whose responsibility is it to ensure all contracts; CPD docs & Debtors invoices are accounted for completed & signed in full?

Management

Cellular Consultant

Store Manager

Head-office