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Chapter 10-12 Test

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1.
1 point
Resolving conflicts between two divisions is a type of _____ decision at the tactical management level.
2.
1 point
Transaction data for a CRM system might be gathered using _____.
3.
1 point
During the _____ phase of the decision-making process, the decision maker defines associations between alternatives and criteria.
4.
1 point
The main goal of a(n) _____ system is to improve services offered to consumers and use consumer contact information for targeted marketing.
5.
1 point
A _____ helps break down a complex process into simpler, more manageable, and more understandable subprocesses.
6.
1 point
_____ costs measure what you would miss by not having a system or feature.
7.
1 point
_____ are common examples of e-marketplaces.
8.
1 point
A company can purchase a(n) _____ package that might include services from different vendors, but the e-distributor coordinates them into one package for customers.
9.
1 point
A merger is a type of _____ decision at the strategic management level.
10.
1 point
_____ feasibility assesses a system’s costs and benefits.
11.
1 point
In the _____ phase of the decision-making process, the organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.
12.
1 point
Stores use “_____” to get a customer to buy additional products that they might already be purchasing from a different store.
13.
1 point
_____ feasibility is the measure of how well the proposed solution will work in the organization and how internal and external customers will react to it.
14.
1 point
The _____ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.
15.
1 point
_____ feasibility is concerned with issues, such as political repercussions and meeting the requirements of the Information Privacy Act.
16.
1 point
_____ enables business partners to send and receive information on business transactions.
17.
1 point
The _____ document is created during the requirements-gathering and analysis phase.
18.
1 point
The _____ component of a DSS manages and coordinates the other major components.
19.
1 point
During the _____ phase of the decision-making process, a decision maker examines the organization’s environment for conditions that need decisions.
20.
1 point
The _____ component includes mathematical and statistical models that, along with the database, enable a DSS to analyze information.
21.
1 point
_____ invite sellers to submit bids for products and services.
22.
1 point
Research and development is an example of a(n) _____ task.
23.
1 point
Plant location is a type of _____ decision at the strategic management level.
24.
1 point
Which of the following is an example of a tangible benefit? _____.
25.
1 point
A _____ illustrates the logical steps in a process but does not show data elements and associations.
26.
1 point
_____ feasibility is concerned with whether the new system can be completed on time.
27.
1 point
With reference to the Internet-enabled SCM activities, providing real time stock information and replenishing stock quickly is a part of _____.
28.
1 point
With reference to the Internet-enabled SCM activities, coordinating just-in-time (JIT) inventory programs with vendors and suppliers is a part of _____.
29.
1 point
Organizations with an established IT infrastructure often choose a(n) _____ CRM, which is implemented much like any other IT system.
30.
1 point
In the _____ phase, analysts define the problem and generate alternatives for solving it.
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