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Final 7

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1.
1 point
What are the three main areas of CRM functionality?
2.
1 point
Which of the following allow you to manage after-order service with service orders, service contracts, and repairs?
3.
1 point
Which of the following helps company's salespeople plan, forecast, and follow through on sales efforts?
4.
1 point
Which two items are E-commerce tools that provide capabilities to actually price and sell via the Internet?
5.
1 point
Which of the following modules are included in Marketing solution?
6.
1 point
Which of the following are the 4 areas within the Interaction Center?
7.
1 point
SAP CRM allows for more efficient and effective interaction with customers, retailers, distributors, and others to help you support marketing, sales, and after-sales service.
8.
1 point
Which of the following E-Commerce areas allows you to create customer accounts and personalize their shopping experience?
9.
1 point
What is a concept that many businesses use to drive their success in an effort to gain and retain customer loyalty?
10.
1 point
SAP CRM is supported by _________________ whose open architecture provides a web-based interface for accessing customer information.
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