PGNET266 - 1

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10 points

What is the QUEUE for SMT CALLBACK?

MHS_CON_CHENNAI_EXTENDED_SUPPORT_SMT

MHS_CON_CHENNAI_EXTENDED_SUPPORT_CMAN

MHS_CONS_CHENNAI_EXTENDED_SUPPORT_SMT

MHS_CONS_CHENNAI_EXTENDED_SUPPORT_CMAN

10 points

Where will you find the option Create callback Appt. / Book callback ?

Residential -> Activities

NONE OF THE ABOVE

Intractions -> Activities

Service Request -> Activities

10 points

What is the GENERAL Queue ?

MHS_CON_CHENNAI_AWTG_CUSTOMER

MHS_CONS_CHENNAI_AWAITING_CUSTOMER

MHS_CONS_CHENNAI_AWTG_CUSTOMER

None of the Above

10 points

What is the SERVICE REGION for the SELF CALLBACK?

BB_CONS_CHENNAI_TIER1_CALLBACK

MHS_CON_CHENNAI_TIER1_CALLBACK

BB_CON_CHENNAI_TIER1_CALLBACK

MHS_CONS_CHENNAI_TIER1_CALLBACK

10 points

What is the name of the BOX which shows an overview of how many OPEN FAULTS, OPEN ORDERS, OPEN COMPLAINTS, Etc...

CONTACT SUMMARY

CUSTOMER HISTORY

CUSTOMER SUMMARY

CONTACT HISTORY

10 points

What is the SERVICE REGION for SMT Callback?

CHENNAI_TIER2

BB_CON_CHENNAI_T2_CALLBACK

CHENNAI_T2

BB_CONS_CHENNAI_TIER2_CALLBACK

10 points

LOCK ASSIGNMENT should not be selected for a self callback when the status of the callback is in open.

True

False

10 points

What is the Action Due Date for a Self Call back?

5 days from the current time

PLANNED START DATE AND TIME OF THE CALLBACK

PLANNED DUE DATE AND TIME OF THE CALLBACK

PLANNED START DATE AND END TIME OF THE CALLBACK

10 points

You have to select the LOCK ASSIGNMENT for SMT Callback.

True

False

10.

10 points

What is the cost of HUB 4.0 ?

79 Great Britan Pounds

69 Great Britan Pounds

89 Great Britan Pounds

59 Great Britan Pounds

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