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Obiwan & KB

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1.
1 point
What causes a purchase failure hold?
2.
1 point
You can apply a gift subscription to an account on a purchase failure hold.
3.
1 point
What steps do you follow to disable an email?
4.
1 point
How can you find out if the customer has cancelled the account?
5.
1 point
What is a charge order?
6.
1 point
Where do go to access your account section on apple products?
7.
1 point
How can you tell if the customer's plan has changed?
8.
1 point
Where can you find helpful verbiage for the calls?
9.
1 point
What can you do after you level 2 verify?
10.
1 point
How can you find out if the customer is eligible for more than 1 month credit?
11.
1 point
How do you know when the charge order has been successfully processed?
12.
1 point
What needs to be verified when a customer uses their service code?
13.
1 point
What is a level 2 verification?
14.
1 point
What article do you use to determine free trial eligibility?
15.
1 point
How can you check if a customer has called in previously?
16.
1 point
How do we file an escalation for unauthorized charges?
17.
1 point
How do you find out if a customer is ineligible for a free trial?
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