Teller BCOR 2012

1.

1 point

If a special instruction states "Name" is beneficiary, what authority does the beneficiary have to transact on the account.

Beneficiary has no authority to transact on the account.

On a minor account, beneficiaries are allowed to transact if they are 18.

Beneficiary can deposit, but not withdrawal or obtain balance information.

On a UTMA account, beneficiary can transact if they've reached the age of majority (21).

2.

1 point

Name at least 5 characteristics of a fraud check.

MICR is dull, real MICR should be shiny.

MICR is shiny, real MICR should be dull.

Check is altered.

Check is made payable to a company but an individual is presenting.

There is no MICR on the check.

Check is voided.

3.

1 point

True or False and explain why. When allowing a customer to enter their safe deposit box you are required to verify the signature by comparing the signature to the contract on file.

False. We don't have safe deposit boxes.

True. However, tellers do not have access to the contracts so a PB must let them in.

False. ID is sufficient.

True. The contract may have been updated so you need to make sure you are complying with any changes that may have occurred since last update.

4.

1 point

True or false and explain why. Tellers are not required to break down coin in denominations for deposits or cash back.

False, you have to break it down because the computer keeps track of what you are taking in or giving out.

False, Bank Ops keeps track of what coin is being given back.

False, you have to break it down to make balancing easier.

True, it is acceptable to list coin in loose coin or other because seperating it is too time consuming.

5.

1 point

True or False and explain why. When presented with a Canadian check, you should place an exception hold for 5 days "reasonable cause to doubt collectability" to ensure enough time for the foreign check to clear.

False, foreign checks are not covered by Reg CC

True, if you placed a case by case hold it would clear too fast.

False, tell the customer we do not accept Canadian checks and to take the check to Canada to cash it.

False, you should place a case by case hold for 5 days for "reasonable cause to coubt collectability".

6.

1 point

If a non-customer presents an on-us check, at what dollar amount are you required to verify the Maker's signature.

$500

$20

$100

$1,000

7.

1 point

It is acceptable to use the bank endorsement stamp when the check is being deposited to an account of the named payee or endorser, unless specified on the check "signature endorsement required".

True

False

8.

1 point

What are the two categories that MasterCard hs divided Reg E disputes under and what are the waiting periods for filing a cardholder dispute form for both?

Commercial- No waiting period.

Fraud- 30 day waiting period.

Non- Fraud - 30 day waiting period.

Non-Fraud - 60 day waiting period.

Consumer- 30 day waiting period.

Fraud - No waiting period.

9.

1 point

Regarding special instructions, what steps must a teller take when you receive limited status instructions?

Unless Bankway stops you, keep going.

What's limited status?

Read the instructions.

Refer to BCM to see whether you can proceed with transaction.

10.

1 point

What are the teller responsibilities for the W stamp procedures when they receive the "new account" special instruction on a deposit?

To "W" stamp each check being deposited into the new account.

A manager must "W" stamp, tellers have no responsibility.

Review the deposit and make a determination on funds availability.

11.

1 point

It is not necessary to send via email an unsigned stop payment request form to Customer Support.

True

False

12.

1 point

There are 4 exception hold reasons that require $0 next day availablity. Name Them.

Redeposited Checks

Emergency

Reason to doubt collectivity

Customer has repeatedly overdrawn their account in the last 6 months.

All of the above

13.

1 point

When processing a credit line advance request on a personal line of credit, name the 3 required verification steps.

Verify the customers signature.

Ensure available balance.

Ensure customer is not past due.

Verify the customers identification.

14.

1 point

True or false. Regarding captured cards in the ATM, you are required to document identification regardless of whether the customer is a WesBanco cardholder or a foreign cardholder.

True

False

15.

1 point

True or false and explain why. Our policy is to place holds for checks in the amount of $2,500 or more and therefore you are not permitted to place a hold on checks less than $2,500.

False, you are however doing so requires Supervisor approval.

True, doing so is too time consuming and therefore not worth the trouble.

True, there is no need to place a hold on a check that small.

False, you can place a hold on any check for any reason.

16.

1 point

True or false and explain why. When a customer has a loan loss, you will locate the payoff amount on Bankway for current day and if calculating the payoff for future dates, simply adjust the calculator.

False, what's a loan loss?

False, there is no account detail available to Banking Center Staff for verification of payment amount".

False, loan losses are not on bankway.

False, loan losses are taken care of through Loan Ops.

17.

1 point

Explain the difference between limited and frozen account status.

Limited stops credits from coming in. Frozen stops debits and credits.

Limited stops debits and credits from coming in. Frozen stops only debits.

Limited stops debits from coming in. Frozen stops debits and credits.

Limited is used to avoid overdraft fees. Frozen is not.

18.

1 point

At what dollar amount are you required to verify a US Postal Money Order? How do you verify?

$20

We cannot verify.

$500

Call USPS Money Order Verification Line 1-866-459-7822

19.

1 point

True or false and explain why. When cashing a $2,000 or more On-us check, OFAC must be verified and written on the back of the check.

False, OFAC and initials must be put into Bankway when cashing a check.

True, this must be done to ensure the person presenting the check is not on the OFAC list. If so, we cannot cash it.

False, OFAC and initials must be written on the front of the check.

True, however the manager is to do this.

20.

1 point

When and why did we stop taking saving bond applications at the bank?

12/1/11, the government "went green" and regulated all customers to use OTC direct to buy saving bonds.

We still take them.

12/31/11, the government "went green" and regulated all customers to use OTC direct to buy saving bonds.

1/1/12, the government "went green" and regulated all customers to use OTC direct to buy saving bonds.

21.

1 point

According to WesBanco's telephone verification procedures (Pre-text Calling Policy) name the four items you are not permitted to discuss on the telephone for Personal or Sole Proprietorship accounts.

Change of Address

Automatic transfer capabilities

Authorized signers

None of these are correct

Other account Relationships

22.

1 point

If a stop payment is for an ACH transaction, Bankway will allow you to choose between a stop payment and the next scheduled payment only or for all future payments. The stop payment document printed form Bankway will automatically indicate which option is selected along with the ACH payee name and compnay name entered in the stop instructions.

True

False

23.

1 point

True or false and explain why. Deposits that are dropped off by merchants are recorded on the night depository log however, it is not necessary to process the deposit under dual control since it was given to a teller for processing.

False, since the merchant is not there dual control would still be required to make sure the deposit is safeguarded and processed properly.

False, merchants cannot drop off deposits except in the night drop.

True. By dropping it off to us they give us consent to process the transaction.

None of the above.

24.

1 point

True or False and explain why. You are not required to use funds carried when purchasing a negotiable item with an on us check, savings withdrawal, or miscellaneous debit.

False. Customers cannot be trusted to not spend the money.

True. Proof takes care of that.

True. Funds carry is basically memo posting and we are not allowed to memo post.

False. You must funds carry those items in order to collect the funds.

25.

1 point

Where do you find the list of deposit and loan tran codes.

On the G Drive

Bankway, Bankway Headquarters, Bankway Codes, Transaction Codes

On a cheat sheet located by the remote capture.

On WesNet.