Product Knowledge Feb 2015

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1 point

A customer who calls once a week to find out if their payroll check has come in could be referred to what service.

Franklin Express Deposit

Mobile Banking

Online Banking

Both Online and Mobile Banking

1 point

Where are the 2 BFC image ATMs?

Rabbit Trail

Krakow

New Haven

8th Street

1 point

The benefits of Merchant Card Processing are:

A. Can possibly save you money as compared to their current processor

B. Provides ease & convenience in accepting varied payment forms from their customers.

C. Increases business cash flow with guaranteed funds and next day funding

D. All of the above

1 point

When a Pay for A customer who is a student in grades 1-8 bring in their report cards, how much will we pay them for their grades?

C. $2 for each A up to $10 per report card

D. $2 for each A or B up to $10

A. A total of $10 per quarter

B. A total of $25 per quarter

1 point

For our customers to receive wires into their account all they need is our routing # and their account #.

True

False

1 point

An ATM card is a convenient way for a customer to make purchases and get cash at the ATM.

True

False

1 point

To apply for a car loan, customers can:

Apply Online

Pick up paper application

Speak to a lender

All of the above

1 point

Customers can access their bill pay through the mobile banking app.

True

False

1 point

Someone complaining about paying $3 to cash their check could be told to

Open a checking account

Open a savings account

Fly a kite

Both A and B are correct

10.

1 point

A customer saying they wish they had saved more money for Christmas could be referred to a

Think Green Account

Franklin Jr. Account

Club Account

Money Market Account

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