Test 1

1.

1 point

Driver informed customer did not paid anything and left. Total Bill is 300rs, 200rs was discount and 100rs was an advance. what will you do?

will inform the driver customer do not have to pay anything

will put an email to CS & OF as customer didn't paid anything

will update the CRN in credit/debit sheet to debit the amount from customer's ola account

2.

1 point

Driver informed he pressed "Received Booking Late" to cancel the booking but it is still not cancelled.

will ask to wait as it takes 5 minutes to get cancelled

will ask to press ok to get cancelled

will ask to click on submit and then on ok to get the booking cancelled.

3.

1 point

Total bill is rs120, advance 90rs, 30rs discount and amount payable is zero. How much amount driver needs to collect it from the customer?

0

120

30

4.

1 point

Booking is in progress & customer wants to know what time the driver has pressed start trip?

Customer will get the message on mobile nuumber

Customer can check that on driver's device

Will check in map & inform the customer

5.

1 point

Driver said he already reached at customer's pick up location on time at 3:45pm, customer informed he will board the cab at 4:30pm. what time the waiting will start?

It will start from 4:30pm

It will start from the pick up time

It will start when driver press start trip

6.

1 point

Driver informed he got the booking which is far from his location & also the pick up time has crossed, what will you suggest?

will ask to logout/login again & wait for another duty

will ask the driver to go for pick up will inform about delay to customer

will ask the driver to inform customer that booking is cancelled

7.

1 point

Driver informed he already reached at 1st pick up in ghatkopar and got 1 more booking on his device from mulund, what should i do now?

will ask to cancel the 2nd booking from the device, logout & drop the 1st customer manually

will ask to go for the pick up which is on device

will ask to sw off/sw on the device and drop 1st customer

8.

1 point

Driver got the duty but his device got switched off, what will you suggest?

will ask the driver to inform customer that your booking is cancelled.

will ask the driver to drop customer manually

will ask the driver to switched on the device and press ok to continue the same booking

9.

1 point

Operator wants to know his cab location, where will you check?

In war room with last 4 digit number

In inventory with last 4 digit number

Will take the CRN no from the operator to check the location of his cab

10.

1 point

Driver asked total payable is 0 and total bill is 350rs and customer also has 300 rs ola money in his account. How much amount do i need to collect from the customer?

will ask to collect 50rs

customer do not have to pay anything

will ask to collect total bill 350rs