Crucial Conversations

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10 points

In the story about Maria, what is Maria’s career

Trainer

Doctor

Copywriter

Author

10 points

The offender has all the power.

True

False

10 points

Crucial Conversations are the conversations had by emperors, presidents, and prime ministers.

True

False

10 points

The free flow of meaning between two or more people defines ____________.

Conversation

Mutualism

Dialog

Crucial Conversation

10 points

Examples of responding to stress with silence include all but which of the following?

Shutting down

Avoiding

Masking

Withdrawing

10 points

Greta, a CEO, led a cost reducing at her company but was called out for making what decision?

Bringing her husband with her to a trade show in Europe with company money.

Raising her salary by 50%.

Building a second office.

Spending $150,000 to remodel her office.

10 points

The first condition of safety is ________________

Mutual purpose

Remaining calm

Mutual respect

Being open to a crucial conversation

10 points

Companies with employees skilled at crucial conversations are:

Increase organizational trust by 85%.

Save over $1,500 and an eight-hour work day for each crucial conversation employees hold.

Respond four times faster to financial downturns.

Are three-quarters more likely to avoid death and injury because of unsafe conditions.

10 points

________________ is best suited to situations where efficiency is the highest .

Commanding

Consensus

Consulting

Voting

10.

10 points

The five distinct skills that can help you talk about even the most sensitive topics can be remembered by the acronym _____________.

START

DRIVE

STATE

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