Process Test

1.

1 point

What is the total free wait time customer gets while travelling in a Sedan in Kolkata?

10 mins throughout the journey

5 mins throughout the journey

None

2.

1 point

If we create an Open ticket on Freshdesk related to a drunk driver complaint marked to Customer Support for a previous day booking, what will be the resolution code?

None

Booking cancelled - customer arranged an alternative

Verbal warning given to driver

Alernative arranged

3.

1 point

Mr. Khan has called to book a cab with us today for a pick to be taken a week later and wants to use the APP200 offer for the same, he will be able to use it.

True

False

4.

1 point

When we come across a DDD (Driver Denied Duty) case and we have re-allotted the cab for the customer, while raising a ticket on Freshdesk we will mark it as FTR?

True

False

5.

1 point

Customer travelled in a Kaali-Peeli booked through Ola Mobile App and wants to complain against the driver for being rude, we will raise a ticket on Freshdesk for Driver Behaviour and mark to BD (City) team.

True

False

6.

1 point

Customer has booked an Auto using Ola Mobile App and is asking for the driver details. We will share the same with the customer.

True

False

7.

1 point

What are the charges for a Sedan cab in Mumbai?

Minimum Rs. 100 for first 4 kms, thereafter Rs.15/km. Wait time-Rs.2/min

Rs. 18/km, Toll, Parking, waiting wherever applicable. Minimum bill Rs. 200.

Rs. 21/km, Toll, Parking, waiting wherever applicable. Minimum bill Rs. 150.

Rs. 18/km, Toll, Parking, waiting wherever applicable. Minimum bill Rs. 150.

8.

1 point

What is the waiver we offer if the customer is complaining about the AC not working in the cab he/she is travelling but we convince him/her to manage for now?

Minimum bill waiver as per the service city and the car category.

Rs. 50 waiver on the overall bill.

No waiver as the customer is ready to travel in the same cab.

10% of the total bill amount.

9.

1 point

The rates for a Mini cab in Vadodara are?

Rs 49 for 2 kms and Rs 12/km thereafter

Rs 49 for 2 kms and Rs 14/km thereafter

Rs 49 for 3 kms and Rs 12/km thereafter

Rs 49 for 3 kms and Rs 14/km thereafter

10.

1 point

Driver denied duty for one of the customers. The customer has called Customer Care to complain about the same. We will raise a ticket on Freshdesk for Customer Support with the status as...

Pending

None of the above

Resolved

Open

11.

1 point

Is OLA175 available for customers shopping on jabong.com website?

YES

NO

12.

1 point

Customer wanting to use OLA150 has to book a ride using the "Ride Now" option and enter coupon code as "OLA150" on the Mobile App.

True

False

13.

1 point

We have received a call from the customer complaining about the driver arguing with him due to not having enough cash while paying the bill. What is the Issue Type and Sub Issue Type we select on Freshdesk?

Customer Issues - Change or Cash Issue

Driver Behaviour - Rude

Billing Issue - Overcharged

Billing Issue - Change or Cash Issue

14.

1 point

For creating a ticket on Freshdesk, what information do we enter in the "Requester" field when there is no customer email ID updated on the booking?

Customer mobile number

Customer mobile number@olacabs.com

CRN

Advisor email ID

15.

1 point

If the customer raises an SOS alert by mistake…

He/she can call up the call centre and request for the alert to be cancelled.

He/she will get 5 secs (if phone is unlocked) or 10 secs (if phone is locked) to cancel the Alert.

He/she will get 10 secs (if phone is unlocked) or 5 secs (if phone is locked) to cancel the Alert.

He/she cannot cancel the alert once raised.

16.

1 point

How much free wait time does the customer get in Pune when booking a Toyota Corolla Altis?

10 mins throughout the journey.

5 mins throughout the journey.

No free wait time.

10 mins before boarding the cab.

17.

1 point

In which of the following city do we offer Auto bookings through Ola Mobile App?

Mumbai

Jaipur

Delhi

Bangalore

18.

1 point

The new feature for the SOS button will be enabled on the customer's Mobile App only if:

Customer's emergency contact has verified their mobile number.

Customer is in a ride with us.

All of the above.

Customer has entered an emergency contact on his Mobile App.

19.

1 point

The APP200 offer is valid on all immediate booking made through the Mobile App.

True

False

20.

1 point

For a customer calling to complain about the driver misbehavior on the journey completed as of yesterday, we will raise a ticket on Freshdesk and mark the status as?

Closed

Resolved

Open

Pending