All Retailer Test 1/28/15

1.

1 point

The double your data promo ended on Jan 25th.

True

False

2.

1 point

Bonus Trivia!!!!
More people in the world have mobile phones than toilets

True

False

3.

1 point

How much does it cost customers to call Mexico from the United States?

$.05 per min

$5 per month

Add the World Connect Plan to their rate plan for $5 per month and it is $0.01 per min

Add the World Connect Plan to their rate plan for $5 per month and it is unlimited

4.

1 point

After 2/1 customers who have been with AT&T for 7-18 months and meet the credit qualifications can have how many Next lines?

10 total with up to 5 being tablets

6 total with up to 2 of them being tablets

4 total with up to 2 being tablets

6 total and it doesnt matter if they are tablets or smartphones

5.

1 point

Double your data starts on the 10GB plan or higher

True

False

6.

1 point

If a brand new AT&T customer starts an account after 2/1, how many Next Lines can they have?

10 total

10 total but 5 can only be tablets

4 total including up to 2 Tablets

6 total with 2 being tablets

7.

1 point

After 2/1 customers who have been with AT&T for 19 months or more and meet the credit requirements can have how many Next lines?

8 total with 4 being tablets

10 total with up to 5 being Tablets

if they are on a 15GB or higher they can have 10 total

10 total any combination of phones and tablets

8.

1 point

On 2/1/15 AT&T will be increasing Next Line Limits

True

False

9.

1 point

With Rollover Data how long do customers keep their unused data?

1 year

Forever

1 month, unless they change rate plans then they lose any rollover data and start over.

It depends on the plan, 10GB and up for a year, below 10GB 1 month

10.

1 point

What tool can you use to view rate plans, phone features, value calculators, rate plan comparison calculators, promotions, and view brochures that you can access from any internet enabled device?

myattinfosource.com

myatt.com

my att rep

myattmst.com

11.

1 point

A customer comes into your store, and you currently have the Samsung GS5 on sale for $0.99 on a 2yr contract. The customer wants a 10GB plan, they say they ony want to get a new phone every 2 years. Which is less expensive for the customer over the course of 24 months a Next 24 with installment payments of $21.67 per month or signing the 2yr and buying the phone for $0.99?

they are the same price

Next 24 is $121 more than a 2yr over 24 months

Next 24 is $121 less than a 2yr contract over 24 months

the 2yr contract saves the customer $27 over 2yrs