Crucial Conversations

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10 points

An “It’s all your fault” mentality is what type of story?

Helpless

Blamer

Villain

Victim

10 points

The proverb “one dull pencil is worth six sharps minds” means you should:
a. Write it down
b. Handwrite over typing
c. Journal
d. Take good notes

Handwrite over typing

Take good notes

Write it down

Journal

10 points

What is not an example given of how to avoid a crucial conversation?

Breaking up with a significant other over a text message

Sending a coworker an email instead of walking down the hall to talk.

A boss leaving a voice message instead of meeting with a direct report.

Family members changing the subject when an issue gets too risky.

10 points

The Pool of Shared Meaning is the birthplace of ________________.

Synergy

Understating

Teamwork

Perfomance

10 points

Examples of responding to stress with violence include all but which of the following:

Controlling

Attacking

Yelling

Labeling

10 points

What body language gives readers an impression that Greta may react in a negative way?

Points a finger at her questioner.

Lean back in her chair.

Crosses her arms

Turns bright red.

10 points

Contrasting starts with ________________.

I don't want.

I do want.

I'm sorry.

None of the above.

10 points

The authors of crucial conversations surveyed how many people when looking to identify individuals in organizations who get things done?

11,231

50,000

20,000

500

10 points

Which of the below is not included in the acronym AMPP?

Mirror

Ask

Paraphrase

Primp

10.

10 points

Facts are the ____________.

Least controversial

Most persuasive

Least insulting

All of the above.

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