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Crucial Conversations

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1.
10 points
Being sincere, being curious, staying curious, and being patient are what it takes to __________________.
2.
10 points
When choosing a method of decision making, you must ask yourself?
3.
10 points
High performers stand up to the boss.
4.
10 points
In the anecdote of two young sisters fighting over who got to use the bathroom first, what theme park did they visit earlier in the day?
5.
10 points
When it comes to these high-stakes conversations, a little progress can produce a lot of benefit.
6.
10 points
Examples of responding to stress with silence include all but which of the following
7.
10 points
What type of stories creates emotions that lead to healthy actions?
8.
10 points
In Crucial Conversations, Vice President Kevin helped CEO Chris realize he was making a mistake with what decision?
9.
10 points
Which is not a method of decision making?
10.
10 points
If someone says they are fine, but their body language says otherwise, the best skill to use is _________________.
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