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Legendary Service

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1.
10 points
What store does Kelsey work at?
2.
10 points
Knowing who your customers are and what they want is called being _________.
3.
10 points
What does the "R" stand for in the ICARE acronym?
4.
10 points
Customer loyalty is what you get when you create a _______ environment for your people.
5.
10 points
Where did Grandma Kate surprise Kelsey by taking her to dinner?
6.
10 points
Legendary Service is consistently delivering ideal service that keeps customers coming back and results in a competitive edge for your organization.
7.
10 points
Meeting the customers needs on a day to day basis by acting on the belief that service is important is called what?
8.
10 points
Empowerment is taking the imitative to implement the service ________.
9.
10 points
Culture of Service is fostering and environment that focuses on serving the customer.
10.
10 points
What was the 1st of 3 things Kelsey's professor challenged them in building relationships?
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