CityVille College Final Exam

1.

1 point

Leadership: Which of the following is NOT a characteristic of a good leader?

Micro-manages Staff

Good Decision Making

Knowledge of the Job

Builds Working Relationships

2.

1 point

Leadership: What is Accountability?

Taking responsibility for your actions

Managing the companies bank accounts

Making sure your employees know what to do

All of the above

3.

1 point

Leadership: Why is teamwork important?

So people don't feel neglected

So everyone feels like an important asset to the company

Work will get done faster and better

All of the above

4.

1 point

Leadership: Which of these qualities BEST describes the leadership of Mahatma Ghandhi?

Intimidation

Improvisation

Leading by Example

Use of Political Power

5.

1 point

Leadership: Which of the following is an example of how Martin Luther King Jr. used good communication to be an effective leader?

Poems

Magazines

Songs

Speeches

6.

1 point

Leadership: FDR used good decision making to pull America out of the Great Depression, what was this set of policies called?

The Illuminati

The FDIC

The New World Order

The New Deal

7.

1 point

Customer Service: Customer service is _______________.

the art of making a sale by any means necessary.

not necessary at all.

the assistance and advice provided by a company to its customers.

tricking the customer into making a purchase.

8.

1 point

Customer Service: True or false, customers are more likely to give a store a second chance if it takes responsibility for its mistakes and corrects them.

True

False

9.

1 point

Customer Service: Which of the following represent good customer service? (Mark all that apply)

If a customer doesn't buy anything, they should be judged.

Names of employees should be visible

Employees should be warm and friendly

Stores should be kept clean and tidy

The name of the store should be hidden from sight

The Store must be kept at 62 degrees Fahrenheit

Customers should be greeted when the walk in

10.

1 point

Writing: What is the correct way to write the following, incorrect sentence? "The teams 1st goal for the game was scored bye there striker."

The teams' 1st goal of the game was scored by they're striker.

The team's first goal of the game was scored by their striker.

ThE TeAm'S FIrsT GoAl of THE GAme WaS SCORed by THe StRiKer!!

Tha teems furst gole ov tha gaim wuz skord bae ther styrker.

11.

1 point

Writing: What is the correct spelling of the following three words: sandwitch, cheezberger, peparony

sangwich, cheesebooger, pepperdine

sanwich, cheesburger, peparone

sandwich, cheeseburger, pepperoni

sammich, chezbrgr, peprone!

12.

1 point

Writing: Which of the following versions of the same sentence is more exciting?

The taco stand has three tacos for one dollar...

The taco stand has three tacos for one dollar?

The taco stand has three tacos for one dollar.

The taco stand has three tacos for one dollar!

13.

1 point

Writing: What is the easiest way to make sure your grammar is correct?

Hire a professional linguist from Cambridge University to proof read.

Don't.

Autocorrect.

Read what you wrote out loud

14.

1 point

Public Speaking: Which of the following is NOT one of the three basics of public speaking?

Ignore the Audience

Engage the Audience

Be Prepared

Keep the message clear

15.

1 point

Public Speaking: Which of the following are ways you can engage the audience? (Mark all that apply)

Use real life examples

Don't talk too fast

Poke an audience member in the belly

Read your speech word for word

Use visual aids

Move around

Look like you are enjoy giving speeches

Use a variety of tones in your voice

16.

1 point

Public Speaking: True or false, it is not important to know the audience you are about to give a speech to.

True

False

17.

1 point

Public Speaking: Which of these is LEAST important when giving a speech?

Being clear

Being funny

Being to the point

Being memorable

18.

1 point

Marketing: Why do companies use advertising?

To annoy potential customers

To get people to pay attention to the company

To make people ignore the company

Because they need to spend a lot of money

19.

1 point

Marketing: What is a jingle?

A short catchy song

A name

A phrase

A picture or symbol of the company

20.

1 point

Marketing: What is a logo

A small animal that runs around the office

A picture or symbol that represents a company

A phrase that says something about a company

A person dressed up in a costume at sporting events

21.

1 point

Food Handlers: What are the four ways to avoid mixing food with chemicals? (Choose four)

Separating toxic materials from cooking supplies

Label Containers

Storing personal items in designated areas

Pour any bad chemicals in the sink

Putting chemicals below food areas

Store open chemicals above the stove

Put cleaning supplies in the refrigerator

Put toxic substances that look like food near real food

22.

1 point

Food Handlers: What are the four ways to avoid contaminating food with your germs?

Cover your mouth with your hand when you sneeze

Wash food with soap before you cook it

Proper hand washing

Don't bathe before going to work

Avoid working with food if you are ill

Keep hair and personal items away from cooking areas

Close your eyes when using the stove

Avoid touching food with bare hands

23.

1 point

Food Handlers: At what temperature range should potentially hazardous foods be stored?

Room temperature

Between 39 degrees and 141 degrees

Above 141 degrees or below 39 degrees

Doesn't matter

24.

1 point

Food Handlers: Which of the following is NOT part of proper hand washing?

Use a towel to turn off the faucet

Rub hands together for 15 - 20 seconds

Wet your hands with cold water

Rinse well

25.

1 point

Food Handlers: When should you wash your hands?

After using the toilet

after touching animals or animal waste

Before and after preparing food

Before eating

After coughing, blowing your nose, or sneezing

Before and after treating wounds

After handling garbage

All of the above

26.

1 point

Making Change: How much change would you get if a customer gave you $10.00 for a $7.56 purchase?

$2.00

$2.44

$2.22

$20.00

27.

1 point

Making Change: Using as few coins as possible, make $0.37 cents in change. You may use quarters (25 cents), Dimes (10 cents), Nickels (5 cents) and pennies (1 cent).

3 dimes and 7 pennies

1 quarter, 1 dime, and 2 pennies

1 quarter, 2 nickels, and 2 pennies

37 pennies

28.

1 point

Making Change: Make $88.00 using as few bills as possible. You may use ones, fives, tens, twenties, and fifties.

3 fifties

1 fifty, 1 twenty, 1 ten, 1 five, and 3 ones

4 twenties, 1 ten, 1 five, 3 ones

8 tens, 8 ones