Feb Test 2

When Gk hangs up before agent could ask for DM , What will you dispose the call as ?

If the GK states that RPC is working with a different company (which is not related to the present company), What will you dispose the call as ?

IF Gk says that RPC is a minor, he cannot take calls, but she is ready to transfer , What will you do in this scenario ?

If GK is asking to speak with our manager (Pitcher) and is also asking for more details like purpose of the call, our location, country, phone number, etc. on the same call , What will you dispose the call as ?

If GK says company is taken over by another company and GK informs that they don’t have anyone by the name of DM in their company , What will you dispose the call as ?

IF an agent discloses the company name and/or the pitcher's name to the Prospect , What will you dispose the call as ?

DM is located offshore and GK has the facility to transfer the call internally, however cannot transfer the call because of time difference , What will you dispose the call as ?

VM of DM stating, he does not take calls , What will you dispose the call as ?

Language Barrier - GK/Person answering does not speak or understand English ( 2'nd Attempt ) , What will you dispose the call as ?

What does your company do?

If Gk mentions that Rpc only takes Emergency Calls or internal calls , What will you dispose the call as ?

Incase GK informs that he/she only has access to the directory for their location and they do not have DM listed. Also, they do not have any other number or any other way to confirm if DM could be at any other location of their company. (same company as mentioned on the lead) , What will you dispose the call as ?

On a Direct Call, GK says that this company use to be in business, 2 years ago, but due to bankruptcy, it has been shut down , What will you dispose the call as ?

If Gk/person hangs up the phone when agent asked for DM , What will you dispose the call as ?

Gk mentions that there is no one by that name, not listed in the directory, but he or she is not sure (1st Attempt) , What will you dispose the call as ?

Is he expecting your call? / Do you have an appointment?

Company taken over by other company and RPC is No longer with the present company , What will you dispose the call as ?

Incase Gk informs that DM is a consultant/client/customer or informs that DM's department is outsourced and there is no way to connect to him/her also there is no alternate number for DM.What will you dispose the call as ?

If Rpc is relocated to any other location (within US) and gk is not ready to provide/does not have the contact info , What will you dispose the call as ?

GK says they don't xfer calls to employees and we can reach them on their cell# or home# (Gk also has no information about the Cell # or Home #),What will you dispose the call as ?