Quiz - Week 3

1.

1 point

Olacabs does not have any right to remove/withdraw/change the offer details with out any prior intimation to customer?

True

False

2.

1 point

Customer did not get money for referral, no details mentioned in the email. The agent has asked for the email ID details. The resolution code will be?

Issue raised to Prod team

Troubleshooting done and closed

FRU/ banned user

None

3.

1 point

What is the type of service(s) does Ola provide? Choose all that apply

Rental

Package

Out Station

Point to Point

4.

1 point

Customer wants to book a cab for tomorrow from a specific location. The issue type will be selected as

None of the options

App related/ Website

Customer issues

General enquiry only for CS

5.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
My uncle decided to take ...... and my sister to the market."

me

mine

myself

I

6.

1 point

He passed the examination in the first class because he ...... Complete the sentence?

had worked hard for it

worked hardly for it

was hard working for it

was working hard for it

7.

1 point

A customer traveled in a Mini cab in Bangalore for 8 kilometers with 15 minutes of waiting without any peak charge. What will be the invoice amount?

130

100

110

150

8.

1 point

What kind of code is APP200?

Voucher code

Coupon code

Referral code

None of the options

9.

1 point

Olacabs started in the year 2011?

True

False

10.

1 point

"Join these parts to make a meaningful sentence. The correct order of parts is the answer.
1. left, 2. the, 3. house, 5. suddenly, 4. I"

45123

12435

21354

24135

52341

11.

1 point

For which car category in Chennai, waiting charge is not applicable?

Mini

Prime

None of the above

Sedan

12.

1 point

What should be the ticket status when a customer writes with a KRN number for a driver issue for Auto ride?

Open

Waiting on customer

Pending

Resolved

13.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
The telephone ...... several times before I answered it."

would ring

had rung

was ringing

has rung

14.

1 point

What is the peak time charge if the cab is late for 2mins during weekend in Hyderabad?

No peak time charges in Hyderabad

None of the options

Rs.25/-

Rs.50/-

15.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
Rohan and Rohit are twin brothers, but they do not look ......"

likely

different

alike

unique

16.

1 point

Customer tried to make a booking through website, some error pops up and could not apply the APP200 code. Does the discount reflect in his booking?

Yes

No

17.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
If you smuggle goods into the country, they may be ...... by the customs authority."

fined

confiscated

possessed

punished

18.

1 point

What is the ride time charge for Mini car in Guwahati?

No ride time charges

None of the options

Rs.1/min

Rs.2/min

19.

1 point

Should a customer pay for parking charges?

Yes, but only half of the parking fee

Yes

No, parking charges will be added in the bill

No, its paid by driver & Ola compensates it to driver

20.

1 point

Customer wants to use APP200 code for Airport drop in Bangalore, what is the correct response?

Can be applied after booking gets completed

Can apply at the time of booking

App200 is applicable only for call center bookings

APP200 is not applicable on airport drops

21.

1 point

A ticket is raised from CC in regard to rude behavior of driver where customer demands refund of the trip fare. No compensation is given by the CC agent. The ticket will be a/an?

FTR

Non FTR

22.

1 point

Ride later option is not applicable for Auto rides?

True

False

23.

1 point

Driver did start and stop, customer got bill amount of 100/- by SMS but does not have Ola money in his account, how much Ola money has to be given?

300/-

450/-

200/-

400/-

24.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
Jawaharlal spent his childhood ...... Anand Bhawan."

in

at

on

across

25.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
Success in this examination depends ...... hard work alone."

for

over

at

on

26.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
The ruling party will have to put its own house ...... order."

on

in

into

to

27.

1 point

Customer makes a city taxi booking through mobile app in Mumbai (adjusted by Ola money) on 21 Feb for a ride on Feb 25. The fare will be chargeable as

100 cash back

As per the normal rates

No discount will be given

50 % of the total amount

28.

1 point

Customer has completed the first ride in an Ola auto and the Ola money shows zero, Is he eligible for 100 Ola money credit?

No

Yes

29.

1 point

Which resolution type should be selected in case there is extra waiting charge due to driver issue?

Driver error - discount given

Discount given - booking issue

None

Explained - customer convinced

30.

1 point

"Pick out the most effective word(s) from the given words to fill in the blank to make the sentence meaningfully complete.
Piyush behaves strangely at times and, therefore, nobody gets ...... with him."

up

through

about

along