Process Quiz 4

1.

1 point

What are the charges for a Prime cab in Jhansi?

Rs. 200 for the first 5 Km, Rs. 17 per Km and Rs. 2 per minute ride time.

Rs. 200 for first 5 km, Rs. 18/Km thereafter and Rs. 2/min ride time

Rs. 200 for the first 5 Km, Rs. 20 per Km and Rs. 2 per minute

Not applicable.

2.

1 point

The OLA49 offer gives….

Rs. 49 Cashback on the overall bill.

Rs. 49 discount on the overall bill.

Rs. 49 for the first 6 kms, thereafter standard rates.

Rs. 49 for the first 9 kms and thereafter standard rates.

3.

1 point

We receive a call from someone looking to attach a cab with Ola, we will….

We will fill the "New Tie-Up sheet" available on google drive.

We will send an email to the respective city's BD team with the details.

We will send an email to CS team to do the needful.

We will raise a ticket under "General enquiry only for CS_New attachment".

4.

1 point

A call where the cust asks about how to apply APP200 offer on a booking made through Mobile App will be disposed as….

Query_App Enquiry

App /Website Related_Usage Issue

Query_General Enquiry

Query_Rates/Offers

5.

1 point

The ticket raised for a Customer Care advisor being rude to the customer will be marked to….

Customer Support

BD team for that city

Supervisors for that city

None of the above.

6.

1 point

The call on which we are not able to take a booking due to the "Emergency Protocol".

We will inform the custs that our systems are upgrading so we can only advance bookings and not immediate bookings.

We inform the custs that our systems are upgrading so please book through the Mobile App.

We inform the custs that our systems are upgrading so please book through Mobile App or Website.

We inform the custs that our systems are down so please call back later.

7.

1 point

What are the charges for a Sedan cab in Indore?

Minimum Rs. 49 for first 2 kms and thereafter 14/km. Toll, parking wherever applicable.

Minimum Rs. 49 for first 2 kms and thereafter 14/km. Toll, waiting wherever applicable.

Minimum Rs. 49 for first 2 kms and thereafter 12/km. Toll, parking and waiting wherever applicable.

Minimum Rs. 49 for first 2 kms and thereafter 14/km. Toll, parking and waiting wherever applicable.

8.

1 point

Mr. Patel has booked a Sedan and travelled 8 kms. The booking was made during peak hours as per SEDAN250 offer. What will be the bill amount that will be charged to Mr. Patel?

Rs. 168

Rs. 300

Rs. 250

Rs. 218

9.

1 point

Ms. Rai had booked a cab with us and wanted to use her OLA money balance but was not able to due to an issue with the driver's device.

We will send an email to CS to have the Ola Money deducted for the same and they will raise a ticket on Freshdesk for the issue.

We will ask Ms. Rai to pay full amount to the driver and we will credit it back into her OLA money account.

We will send an email to CS for OLA money to be deducted and we will raise a ticket on Feshdesk for the issue.

We will ask driver to take less as Ms. Rai has balance in her OLA money account.

10.

1 point

Customer called from Varanasi and wants a pick up from "Awadh Narayan Singh Village", we will take the booking.

NO

YES

11.

1 point

What will be the estimated charge for the customer booking a Mini cab in Mumbai for 12 kms distance on the 22nd Feb at 11:30pm?

Rs. 220 (approx.)

Rs. 302 (approx.)

Rs. 252 (approx.)

Rs. 270 (approx.)

12.

1 point

Cust called to book a cab today. What is the coupon code that need to be used for the new "ChaloNiklo Offer" that gives 50% discount on Ola Money Rides?

OLA49

APP200

Not applicable.

None of the above.

13.

1 point

Mr. Khan called at 10:50am stating that his pick up is scheduled at 10:45am but the driver is not answering his call. We arrange an alternate cab for the cust. What will be the ticket raised for?

"Delay_pre allottment"

No tickets to be raised as it is "Booking related_Cab & Driver details"

"Driver Denied Duty_reallotted"

"Delay_post allottment"

14.

1 point

Cust travelled in a Mini Cab in Jaipur for a total of 15kms and made the cab wait for 20 mins, how much wait time will he be charged?

Rs. 20

Rs. 10

Not applicable.

Rs. 40

15.

1 point

Customer making a booking today in Pune through Mobile App between 11am-4pm will be able to avail 50% discount offer.

True

False

16.

1 point

Customer called to book a cab in Delhi over the phone and wants to avail SEDAN250 offer we can provide the same to the customer.

True

False

17.

1 point

Mrs. Gupta called complaining about the bill as AHD99 offer has not been applied to the booking although she had mentioned the same on the call. We will recalculate the bill as per the AHD99 offer and will raise a ticket as follows:

CS Related_Advisor Error

Billing Issue_Change/Cash issue

Billing Issue_Overcharged

Billing Issue_Offer not applied

18.

1 point

The Rs. 100 Cashback offer can be applied for a Sedan booking through the Mobile App.

True

False

19.

1 point

Customer called stating that he forgot to apply the unique code through the mobile App which gives Rs. 100 discount on the overall bill. We will not apply "RACT100" through the drop down on Rides.

True

False

20.

1 point

What is the closing we use when we do not receive a response from the customer at all?

I am sorry as there is no response I will disconnect the call.

I am sorry as there is no response I will have to hang up the call.

I am sorry as there is no response, please callback later.

I am sorry as there is no response I will have to release the call.