CMAA Practice Test 1

1.

1 point

The term health care provider does not apply to a:

Physician

Hospital

Medical assistant

clinic

2.

1 point

A physician must spend ___ years in medical school.

2

4

6

8

3.

1 point

A(n) _____ diagnoses and treats disorders of the internal organs.

nephrologist

hematologist

internist

oncologist

4.

1 point

Which type of physician specializes in diagnosing and treating diseases, disorders, and problems associated with aging?

gynecologist

radiologist

urologist

gerontologist

5.

1 point

Which of these is considered a non-physician specialty?

psychiatry

dentistry

plastic surgery

obstetrics

6.

1 point

The ancient _____ introduced the practice of using leeches for medicinal blood removal.

Egyptians

Hindus

Chinese

Romans

7.

1 point

Who is considered the founder of scientific medicine?

Asklepios

Claudius Galen

Hippocrates

Socrates

8.

1 point

The primary contribution of the Romans to medicine was their:

scientific approach to dissection

development of the first vaccine

focus on sanitation

discovery of aspirin

9.

1 point

The major contribution of _____ to medicine was distinguishing smallpox from measles.

Rhazes

Aristotle

Trotula Platearius

Alcmaeon

10.

1 point

Who first observed that blood in the arteries always flows away from the heart, while the blood in the veins flows toward it?

Andreas Versalius

Gabriel Fahrenheit

William Harvey

Ambroise Paré

11.

1 point

The founder of modern nursing was:

Rene Laennec

Trotula Platearius

Florence Nightingale

Marie Curie

12.

1 point

Who was the chemist that discovered microorganisms could be destroyed by heating?

Louis Pasteur

Joseph Lister

Walter Reed

Elizabeth Blackwell

13.

1 point

Who discovered that severed arteries could be joined and again be functional?

George Papanicolaoul

Alexis Carrel

Elsie Strang

Frederic Banting

14.

1 point

Who was the first physician to use an external heart pump successfully in a patient?

Willem J. Kolff

A. B. Sabin

Michael DeBakey

Charles Hufnagel

15.

1 point

Dr. _____ was the first person to implant a pacemaker

Charles Hufnagel

Jonas Salk

C. Walton Lillehei

Ake Senning

16.

1 point

Magnet therapy is primarily promoted as a treatment for:

nasal and sinus congestion

nausea

insomnia

pain

17.

1 point

When using a computerized scheduling system, a(n) _____ refers to having specified time periods automatically blocked out.

audit trail

boot

matrix

cluster

18.

1 point

A disadvantage of clustering is that:

visit paperwork cannot be prepared until the time of the appointment

if one visit gets off track, it may throw the entire appointment flow off track

all personnel must be engaged in activities related to the current appointment

very few patients can be seen in a single day

19.

1 point

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

walk-in/open hours scheduling

double-booking

streaming

modified wave scheduling

20.

1 point

The main disadvantage of single-booking is that:

if a problem arises with one patient, it may delay evaluation of another patient

the provider lacks adequate time to focus on an individual patient

patients are often made to wait for very long periods of time

if patients’ problems are easily addressed, there may be gaps in the schedule

21.

1 point

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

clustering

walk-in/open hours

streaming

wave

22.

1 point

When using a paper scheduling system, if a patient cancels an appointment at the last minute, you should ____ the original entry.

erase

draw a single line through

scribble out

not modify

23.

1 point

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected, you should:

say nothing to the patient

tell the patient about the delay only if he or she asks

lie to the patient about how long the wait is likely to be

notify the patient tactfully and offer the option to reschedule

24.

1 point

During a telephone screening, you should not:

paraphrase the caller’s description of his or her symptoms

determine the caller’s identity

ask whether the caller is a new or existing patient of the practice

ask the same questions every time of each patient reporting similar symptoms

25.

1 point

Which of the following is not a recommended practice for maintaining a smooth schedule?

Verbally explain the cancellation policy when scheduling the appointment.

Bill the patient’s insurance company for any missed appointments.

Give patients a reminder call a day or two before an appointment.

Include a brief explanation of the cancellation policy on the appointment card.

26.

1 point

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

waiver

consultation

diagnosis

referral

27.

1 point

When scheduling a hospital admission for a patient, you should not provide:

the name of the attending physician for the admission

the type of service the patient is to be admitted for

a guess of the diagnosis and plan of care for the utilization committee review

the type of reservation requested

28.

1 point

If you have a patient who is habitually late, it is recommended that you:

ask the office manager to discuss the scheduling policy with the patient

refuse to schedule any future appointments for the patient

simply do your best to accommodate all patients as they arrive

require the patient to reschedule, regardless of the circumstances

29.

1 point

If a sales representative drops off a box of complementary items, you should:

distribute them to staff members, but not to patients

distribute them to patients, but not to staff members

distribute them to staff members and patients

consult with the physician about what to do with them

30.

1 point

If a new patient appears reluctant to complete the intake forms, you should:

quietly offer to assist in completing them in a separate closed room

quietly offer to assist in completing them in the reception area

explain that the physician cannot see patients unless they fill out the forms

try to fill out the forms on your own, based on what you know about the patient

31.

1 point

When should a charge slip be prepared and attached to a patient’s chart?

after the patient is seen

while the patient is being seen

before the patient is seen

after the patient leaves the office

32.

1 point

A patient does not need to provide signed consent for the medical office to release information about:

genetic testing

a public health risk

mental health records

substance abuse records

33.

1 point

Which of the following statements is true?

Patients cannot refuse treatments recommended by the physician.

Office policies that pertain to patients should be outlined at the initial visit.

The Patient’s Bill of Rights thoroughly explains the state’s medical laws.

You should be apologetic when explaining office policies to patients.

34.

1 point

If a patient engages in clearly inappropriate behavior, you should:

try to ignore the behavior and continue with your work

push the patient away and yell aggressively for him or her to stop

isolate yourself with the patient and instruct him or her to cease the behavior

have a witness come in, and instruct the patient to cease the behavior

35.

1 point

To help a patient develop a payment plan for elective surgery, the medical assistant should:

write up a contract that locks in the exact cost to the patient

recommend a course of therapy

review insurance coverage with the patient

ask the physician to waive certain fees

36.

1 point

A _____ sets aside a portion of an employee’s pre-taxable income to pay for projected medical expenses or prescription medications.

401(k)

flexible/medical spending account

Truth in Lending agreement

profit-sharing program

37.

1 point

The phrase _____ was coined to indicate payment of services rendered by someone other than the patient.

health care provider

health maintenance organization

third-party reimbursement

two-party system

38.

1 point

Since 2005, providers have been urged to:

require patients to pay the full balance before leaving the office

bill patients directly, requiring them to seek reimbursement on their own

send claims manually

send claims electronically

39.

1 point

The CMS-1500 form is accepted by:

Medicare

Medicaid

both Medicare and Medicaid

neither Medicare nor Medicaid

40.

1 point

When a third-party payer identifies an error on the claim form, the claim is:

rejected with a request to resubmit the form with corrections

rejected and barred from resubmission

paid, with a penalty fee subtracted for the error

held indefinitely until the medical office calls to inquire about its status