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Week 01 Day 01 SDP BPTS Training Assessment CE Wave 21

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1.
1 point
What are the IVR options for callers who dial 1-877-255-2377 to reach BlackBerry? Select all that apply.
2.
1 point
Who are the possible callers that would reach the BlackBerry Partner Technical Support (BPTS) team? Select all that apply.
3.
1 point
Which of the following devices is supported under the Switchblade II queue or group? Select all that apply.
4.
1 point
Identify the different levels of support provided to premium BlackBerry customers. Select all that apply.
5.
1 point
What are the possible groups in BlackBerry that provides technical support for callers? Select all that apply.
6.
1 point
How many levels of technical support service does BlackBerry offer for companies who are maintaining a BlackBlackBerry Enterprise Server or BlackBerry Enterprise Service 10/12?
7.
1 point
What are the possible groups that would provide technical support for BlackBerry smartphones bought from ShopBlackBerry and Amazon.com (provided they are within 14 days or within 30 days from the date of purchase)?
8.
1 point
To activate a BlackBerry device to the BlackBerry Enterprise Server or BlackBerry Enterprise Service, an IT administrator would need a ...
9.
1 point
What is required for an IT administrator who represents a company that acquires a suppport account from BlackBerry to have direct contact to the BlackBerry Customer Technical Support (BCTS) or Enterprise team?
10.
1 point
A caller dials 1-877-255-2377 and he was able to enter a valid carrier code after selecting the IVR option to enter a carrier code. The call will reach which team?
11.
1 point
The RET field labelled as Subscription Code is the same us the ...
12.
1 point
Which of the following queue or group provides technical support for BlackBerry smartphones including Curve, Torch, Bold, and Z10 where the devices are bought from the different carriers including AT&T and Verizon?
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