Week 01 Day 02 SDP BPTS Training Assessment CE Wave 21

1.

1 point

What is the server in the BlackBerry Infrastructure that interacts with a company's BlackBerry Enterprise Server/Service?

Provisioning server

BlackBerry Internet Service account server

BlackBerry World server

SRP ID server

BlackBerry Protect server

2.

1 point

What is needed to unlock a device so that it can be used with another carrier?

MEP Code

IMEI

ICRS

3.

1 point

In the "Explore" stage of troubleshooting in the BlackBerry Cares principle "Demonstrate SME knowledge," what are the questions or fields in the Logical Troubleshooting template reminds BTS Representatives/Consultants enables them to have full understanding of the issue? Select all that apply.

Why did you call?

How may I help you?

Are you single?

When did the issue occur?:

Customer's steps to reproduce the issue?:

Exact Error:

Most recent changes prior to issue?:

4.

1 point

The PIN is the unique identifier for a BlackBerry smartphone while the serial number is the one used for the BlackBerry PlayBook tablet. What is the unique ID for an installation of the BlackBerry Enterprise Server or BlackBerry Enterprise Service?

SRP ID

Company ID

Employee ID

Product Code

5.

1 point

What do you call the program or offer that allows the CAL (client access license) of an earlier BlackBerry smartphone to be converted and used on a BlackBerry 10 device as a perpetual CAL?

CAL upgrade

CAL tradeup

CAL swap

CAL switch

CAL perpetualization

6.

1 point

Even if the data services is enable on a BlackBerry smatphone, once it connects to a Wi-Fi network, data usage is not active. This is called the ...

Priority routing

Affordable connectivity.

Least cost routing

Substitution principle

7.

1 point

The BlackBerry Enterprise Server 5.X or the BlackBerry Enterprise Service 10/12 is a hardware offered by BlackBerry. This statement is ...

True

False

8.

1 point

What is the latest device software of BlackBerry 10 smartphones?

7.1.X.X

10.2.X.X

10.1.X.X

10.3.X.X

9.

1 point

The company that maintains the ShopBlackBerry website is called ...

Digital River

Nile River

Electronic River

Cry Me a River

River Phoenix

10.

1 point

What is the logical port number opened on a company firewall initiated by an IT administrator to start the installation of the BlackBerry Enterprise Server/Service?

3101

143

110

25

11.

1 point

A CSAT (customer satisfaction) survey shall be sent through e-mail if the BTS Representative/Consultant sets an Incident to ...

Open status

Resolved status

Pending status

Closed status

12.

1 point

Which server allows the setup or integration of an e-mail address on a BlackBerry device without using the POP/IMAP settings, SMTP settings, and the port numbers?

Discovery Service

BlackBerry Enterprise Server

SRP ID server

BlackBerry Internet Service account server

13.

1 point

What are the lookup information that can be used on the BlackBerry Agent Support Center (BASC) to learn more about the issue on a BlackBerry smartphone and its related products? Select all that apply.

SRP ID

Customer's full name

T-Code or T-Support Code

BlackBerry ID (BBID)

Company name