Process Quiz wk1 Mar- Team Ajinkya

1.

1 point

The tickets we raise for "Delay" cases are marked to….

Customer Support team

Respective BD team

Not applicable.

2.

1 point

Customer had called and complained that he is not able to download the invoice sent by us and we helped him get that downloaded using the correct options. This call will be tagged as…

App/ Website related_Usage issue

Query_General enquiry

Billing issue_overcharged

Query_Balance enquiry

3.

1 point

In order for the customer to avail the recently launched "Freecharge" offer, the amount he has to recharge his Olacabs account is Rs. 50?

YES

NO

4.

1 point

What is the new payment gateway for OLA Mobile App called?

EBS

ZAAKPAY

PAYTM

PAYU

5.

1 point

Mr. Pillai is calling to confirm about his booking as he has received a free upgrade message for a Sedan cab allotted to him when he requested a Mini. We confirm that it is a free upgrade and he will be charged as per Mini rates. The call will be disposed as...

Query_rates/offers

Billing issue_overcharged

Booking related_Cab & driver details

CS related_advisor error

6.

1 point

Customer using APP200 is not able to apply the same using the Mobile App; however he is able to enter CC200 as the code. Will he get the benefit for the same as APP200?

YES

NO

7.

1 point

What are the different options available on the app that customers can use to invite their friends and relatives to register with OLA?

SMS & Email

Whatsapp & We chat

Whatsapp, Facebook & Twitter

All of the above.

A & C

8.

1 point

The unique voucher codes for the "Freecharge" offer will be sent to the customers via….

Facebook account

Email

Freecharge account

SMS

9.

1 point

The new payment gateway available on the latest version of OLA Mobile App gives the option to…

Save an already used CC/DC details.

Delete an already saved CC/DC details.

Recharge using other options like mobile phone balance.

A&B

10.

1 point

Customers can use the OLA49 offer in Mumbai till the….

1st March

5th March

None of the above.

31st March

11.

1 point

Customer calling to book a Kaali-Peeli cab with us, where we guide him to use the OLA Moile App for the same, will be tagged under….

Query_App Enquiry

Booking related_Normal Stockout

Query_Business Related

Query_Auto/KP call

12.

1 point

The "We Chat" offer is valid till…

20th March

14th April

31st March

None of the above.

13.

1 point

Customers getting unique voucher codes from "We Chat" regarding the OLA offer will get Rs. 50 discount on their overall bill.

True

False

14.

1 point

For a customer complaing about the AC in the cab not working, the compensation we offer for him when we allott another cab is…

None

Rs. 300

Minimum bill waiver.

Rs. 50

15.

1 point

How much free ride time do the customers get when they book a Sedan cab in Vijaywada?

5 minutes free.

No free ride time.

No ride time applicable.

None of the above.

16.

1 point

Customer called to book a Mini cab in Kolkata for tomorrow, we will take the booking and inform accordingly.

True

False

17.

1 point

Customer wanted a Sedan cab, we check and there is no nearby Sedan cab available. He then says he is okay with a Prime and we guide him to book it through the OLA Mobile App. The call will be disposed as…

Booking related_Immediate stockout

Booking related_Normal stockout

Query_General enquiry

Query_App enquiry

18.

1 point

How much free ride time do the customers get for booking a Prime cab in Ujain?

10 minutes

5 minutes

Not applicable

15 minutes

19.

1 point

Calls regarding enquiry about how to apply the offer code using the OLA Mobile App will be disposed as…

Query_App Enquiry

App/website related_usage issues

Query_Rates/Offers

20.

1 point

The status of the ticket raised for billing issues will be…

Open

None of the above.

Closed

Resolved