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Call Drivers

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This is a non-interactive preview of the quiz content.

1.
1 point
Any contact unable to stream due to a hold on their account.
2.
1 point
Any account on hold, such as a purchase failure, fraud hold, disputed gift hold, etc.
3.
1 point
Customer needs assistance upgrading or downgrading the plan on their account.
4.
1 point
Customer has questions about what plans are available or how much the service costs.
5.
1 point
Referred to Content Distributor / Advertising Exchange / PR / Investor Relations / Lawyer / Law Enforcement
6.
1 point
Gave customer steps to complete on their own
7.
1 point
General questions about how to begin a free trial.
8.
1 point
Customer would like to watch a title in their preferred language, which is unavailable.
9.
1 point
General questions about purchasing or redeeming a gift subscription.
10.
1 point
Any contact unable to watch properly due to an Audio/Video issue (e.g. audio but no video, low audio during playback).
11.
1 point
Customer does not speak supported language
12.
1 point
Customer is reporting a playback issue.
13.
1 point
All issues or questions about supported methods of payment, including direct debit, PayPal, iTunes billing, prepaid cards, credit or debit cards.
14.
1 point
Customer is unable to sign in - unable to locate sign in, cannot remember password, cookies issue, etc.
15.
1 point
General questions about streaming requirements or how to begin streaming on their NRD.
16.
1 point
Any contact regarding questions or feedback about how content is shared on devices or Facebook.
17.
1 point
Any contact that is experiencing crashing of the Netflix app or freezing while within the application.
18.
1 point
Any contact that is unable to sign in on their computer or Netflix-ready device.
19.
1 point
Customer has questions about what devices can be used to stream Netflix.
20.
1 point
Customer has no valid CS issue and attempts to engage in practical jokes.
21.
1 point
Customer has DVD plan and must be transferred.
22.
1 point
Call disconnected unexpectedly
23.
1 point
Customer would like to watch a title with subtitles that are unavailable in their preferred language.
24.
1 point
Any contact with questions about or issues creating or managing profiles associated with their account.
25.
1 point
Took content feedback/suggestions
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