Communication: quiz 6

1.

1 point

There are times when other people want to hear more than a reflection of how they feel: They would like to know how you feel. Which of the following types of listening responses involve this activity?

Paraphrasing

Supporting

Analyzing

Advising

2.

1 point

In an ______, the listener offers an interpretation of a speaker’s message.

admitting response

advising response

analyzing response

amoral response

3.

1 point

Whether or not we’re aware of the fact, how we look sends messages to others. There are two dimensions to appearance:

physical attractiveness and clothing

physique and attractiveness

posture and demeanor

choice of hairstyle and choice of demeanor

4.

1 point

This type of listening response has been called "the most popular piece of language."

Analyzing

Questioning

Advising

Paraphrasing

5.

1 point

Listening is a process that consists of the following elements:

hearing, attending, understanding and paraphrasing.

hearing, attending, understanding, responding and remembering.

hearing, attending, avoiding distraction, understanding and responding.

hearing, attending, understanding and responding.

6.

1 point

Restating in your own words the message you thought the speaker just sent, without adding anything new, is called which of the following types of listening responses?

supporting

paraphrasing

analyzing

prompting

7.

1 point

When listeners respond only to the parts of your remarks that interest them, rejecting everything else, they are engaging in:

selective listening

selective hearing

insulated listening

stage-hogging

8.

1 point

The following factor(s) should be considered when choosing the best listening response:

your personal style

gender

All of these choices are correct

the situation

9.

1 point

Nonverbal encoding and decoding skills are a strong predictor of:

financial success and independence.

language skills and emotional sensitivity.

emotional stability and intellectual prowess.

popularity, attractiveness, and socio-emotional well-being.

10.

1 point

______ listen carefully to you, but only because they’re collecting information that they’ll use to attack what you say.

Ambushers

Insensitives

Egotists

Conversational terrorists

11.

1 point

"That's a good idea" or "You're on the right track now" or "An attitude like that won't get you anywhere" are examples of which listening response?

Guidence

Judging

Accusing

Questioning

12.

1 point

Poor listening is common because:

we are subjected to too much information.

all of these are reasons for poor listening.

we see more value in speaking than listening.

it’s hard work.

13.

1 point

In some cases, the best response a listener can give is a small nudge to keep the speaker talking. This is called:

prompting.

keeping the speaker on her toes.

tapping.

encouraging.

14.

1 point

This type of listening response has been called "the most popular piece of language."

Questioning

Paraphrasing

Analyzing

Advising

15.

1 point

________ (sometimes called "conversational narcissists") try to turn the topic of conversations to themselves instead of showing interest in the speaker.

Egocentric conversationalists

Communication terrorists

Stage-hogs

Mono-topical interlocutors

16.

1 point

Hearing, as opposed to listening, is the process which:

We listen to just the words being spoken

Sound waves strike the eardrum and the vibrations are transmitted to the brain

None of the choices are correct

The physical aspect of communication is regulated by intentional activity

17.

1 point

Which of the following is not one of the reasons your authors give for why we don’t listen better?

occupation.

rapid thought.

message overload.

external nose.

18.

1 point

Out authors define nonverbal communication as:

messages transmitted on the visual plane

messages expressed by nonlinguistic means

messages linguistically determined by culture

messages transmitted by global means that involve language

19.

1 point

Research suggests that most people remember only about how much of what they hear immediately after hearing it?

25%

90%

75%

50%

20.

1 point

_______ to a message consists of giving observable feedback to the speaker.

responding

replying

reflecting back

backfeeding

21.

1 point

When we make sense of a message, we are said to:

Digest it

Understand it

Analyze it

Interpret it

22.

1 point

Listeners who give the appearance of being attentive: They look you in the eye; they may even nod and smile. However, the show of attention is a polite facade because their minds are somewhere else. These listeners are:

making no effort to listen

politely inattentive to spare feelings

pseudolisteners.

fraudulent listeners

23.

1 point

Those who use this kind of listening respond to the superficial content in a message but miss the more important emotional information that may not be expressed directly.

Ambush listeners

Boring listeners

Selective listeners

Insensitive listeners

24.

1 point

Whenever a topic arises that listeners would rather not deal with, those who use ________ simply fail to hear or acknowledge it.

Selective listening

Selective hearing

Insulated listening

Stage-hogging

25.

1 point

This challenge to effective listening is a tendency that is greatest when the speaker’s ideas conflict with our own:

judging prematurely.

turning people out.

reserving judgement indefinitely.

egos getting in the way.

26.

1 point

The area of nonverbal communication referred to as kinesics involves:

body position and movement

interaction distance

the use of meaning of time

gambling behavior

27.

1 point

Whereas hearing is a physiological process, _____ is a psychological one and is part of the process of selection.

deliberation

listening

attending

intending

28.

1 point

Hearing is influenced by a variety of factor, including:

inclination and volition.

biology and culture.

stress and attitude.

background noise and physiological factors.

29.

1 point

Our authors define listening--at least the interpersonal type--as the process of:

hearing what other people are saying.

detecting others' spoken words with our ears.

making sense of others' spoken messages.

connecting meaning with words.

30.

1 point

Nonverbal communication serves a number of functions. Among them is a complementing function. In this function it:

regulates what has been said.

reinforces what has been said.

repeats what has been said.

emphasizes what has been said.

31.

1 point

The teenager who perceives her parents’ questions about her friends and activities as distrustful snooping uses which of the following types of ineffective listening?

paranoid listening.

defensive listening.

selective listening.

insulated listening.

32.

1 point

After two months, the average recall is only about 25 percent of the original message. This is referred to as:

pathetic

the residual message

the remainder of the communication

the leftover message

33.

1 point

When nonverbal communication regulates verbal communication, it:

rigidly controls interaction

involves nodding and closing the eyes (WRONG)

regulates the topics that can be addressed

signals turn-taking

34.

1 point

When we move beyond hearing and start to listen, researchers note that we process information in two very different ways. Social scientists use the terms:

mindless and mindful.

attentive and inattentive.

active and passive.

listening and hearing.