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Week 02 Day 13 SDP BPTS Training Assessment CE Wave 21

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This is a non-interactive preview of the quiz content.

1.
1 point
In RET the Source field should contain what entry for an incoming call from a customer/carrier rep?
2.
1 point
What is the Assigned Group in RET for the BPTS group?
3.
1 point
The latest Device Software version for BlackBerry 10 devices is ...
4.
1 point
The BlackBerry Blend software can access which of the following from the BlackBerry 10 device? Select all that apply.
5.
1 point
Which of the following are associated with an Incident on RET? Select all that apply
6.
1 point
Which of the following is the allowed connection type for BlackBerry Blend? Select all that apply.
7.
1 point
The Work Info Type for a smartphone issue is ...
8.
1 point
To initiate the access of BlackBerry Blend to the BlackBerry 10 device, a BlackBerry ID is required. This statement is ...
9.
1 point
For both the BBOS and the BB10 devices, what is the tool or software used to confirm hardware issues on the device?
10.
1 point
In RET the impact and urgency for a smartphone issue is ...
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