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Week 03 Day 15 SDP BPTS Training Assessment CE Wave 21

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This is a non-interactive preview of the quiz content.

1.
1 point
A customer is calling in as their BlackBerry Q5 smartphone is not ringing when connected to their car in handsfree mode. Which of the following Categorizations should be selected? Select all that apply.
2.
1 point
A customer has called in for assistance in finding out why some of their Contacts from their Gmail account are not synchronized to their BlackBerry 10. Which of the following Categorizations should be selected? Select all that apply.
3.
1 point
A customer with a BlackBerry 10 smartphone is attempting to add their ISP e-mail account and is receiving the message, "Unable to find connection information. Please use advanced setup." Which of the following Categorizations should be selected? Select all that apply.
4.
1 point
A BlackBerry Administrator is calling in for support as one of his VPs is unable to complete activation of their BlackBerry Enterprise Service 10 account. Which of the following Categorizations should be selected? Select all that apply.
5.
1 point
A customer is concerned with their data usage and would like assistance configuring the Data Usage Management feature within their BlackBerry 10 smartphone. Which of the following Categorizations should be selected? Select all that apply.
6.
1 point
A customer has noticed that when they delete an e-mail from their BlackBerry 10 smartphone, they are prompted for whether or not they would also like the e-mail to be deleted from the server. Which of the following Categorization should be selected? Select all that apply.
7.
1 point
A customer would like assistance configuring the call forwarding feature of their BlackBerry 10 smartphone. Which of the following Categorizations should be selected? Select all that apply.
8.
1 point
After adding a new account to their BlackBerry 10 smartphone, the customer is only receiving new e-mail messages when they tap on the "Refresh" menu item within the BlackBerry Hub. Which of the following Categorizations should be selected? Select all that apply.
9.
1 point
A customer would like assistance in setting up their BlackBerry ID on their BlackBerry Q10. Which of the following Categorizations should be selected? Select all that apply.
10.
1 point
A customer, setting up their new BlackBerry Z30 smartphone, has forgotten their BlackBerry ID password. Which of the following Categorizations should be selected? Select all that apply.
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