DirecTV

1.

1 point

What price change(s) occur during the two year contract?

HBO/Shotime/Starz/Cinemax charged at $50.99 at month 4 (except for Premier package)

Year 2 price is higher than year 1 price (use the TV Bundle tab on MobileTel homepage to quote price change)

Price increases only once contract expires

2.

1 point

Select all that apply regarding 72 hour rewind and program restart...

All channels support 72 hour rewind

Only channels that have a (+) symbol support rewind

72 hour rewind does not exist

72 hour rewind is supported on Genie DVR

72 hour rewind is supported on Genie Lite

72 hour rewind is supported on HD DVR

3.

1 point

What is the BRE period for DirecTV?

14 days

30 days

Same day of installation

4.

1 point

What are the current Promo(s). Select all that apply.

$100 Port in Bill Credit for DTV/UTV customers

$300 Port in Bill Credit for DTV/UTV customers

$200 Phone Trade in value for new Smartphone customers

FREE LG G Pad X 10.1 (retail = $350) for new DTV customers

$99.99 LG G Pad X 10.1 (retail = $350) for new DTV customers

NFL Sunday Ticket for 2015 Season

$10 off TV for Unified Bill customers

5.

1 point

DirecTV has lead all TV providers in customer satisfaction for __ years

5

14

2

8

6.

1 point

How much would a new customer with low credit risk pay for 4 Genie boxes? (PLEASE INCLUDE THE $ SIGN IN ANSWER, DO NOT INCLUDE $19.95 S&H)

7.

1 point

How much would a new customer with low credit risk pay for 1 Genie DVR Box? (PLEASE INCLUDE THE $ SIGN IN ANSWER, DO NOT INCLUDE $19.95 S&H)

8.

1 point

DirecTV has the same amount of customers as the top ___ cable providers combined.

2

6

4

10

9.

1 point

What comes with NFL Sunday Ticket MAX? Select all that apply...

Short Cuts (watch the games without commercial in 30 minutes)

Insider Access (hear about NFL rumors before they are released)

Fantasy Zone Channel (follow specific NFL players)

Mobile and Online Access to watch games on mobile devices

Every NFL game on Sunday

Red Zone Channel (shows games when a team is about to score)

10.

1 point

What additional costs will a high credit risk customer face when signing up?

$300 non refundable deposit

$445 non-refundable equipment charge

$300 deposit returned after 12 timely bill payments

$100 deposit and enrollment to autopay

$300 deposit returned at $5/month over 60 months

11.

1 point

Select all features of the Genie DVR...

500 GB of storage (100 hours of HD)

1TB of storage (200 hours of HD)

Watch/record up to 4 shows at once

Watch/record up to 5 shows at once

Watch recorded shows from mobile device using Genie Go (extra charge)

The Genie Lite includes a DVR

12.

1 point

If a customer comes up as a medium credit risk, what options would they have when doing multiple TVs? (select all that apply) (don't include shipping and Handling)

Get an HD DVR and up to three HD receivers for free

Get an HD DVR and up to three HD receivers for $99

Get a Genie Lite and up to three HD receivers for $99

Get a Genie Lite and up to three Genie Minis for free

Get a Genie DVR for $99, and up to three Genie Minis for free

Get a Genie DVR and up to three Genie Minis for free

13.

1 point

Which of the following is/are TRUE regarding Walk out and Watch

Live DirecTV is viewable on the DTV App 5 minutes after order is placed

Live DirecTV looks GREAT on the LG G Pad X 10.1! (YES!!!)

Unified customers can use their myAT&T login for the DTV app

Over 90 channels can be watched from the app outside of the home (subject to customer's TV package)

14.

1 point

What sports packages are available on DirecTV?

Soccer Packages

NBA League Pass

Golf Packages

NHL Center Ice

2015 NFL Sunday Ticket (for free!)

Tennis Packages

MLB Extra Innings