Practise March

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1 point

We can replace internal Hitachi drives which were purchased as bare drives.

True

False

1 point

SATA II transfer speed is 2 Gb/s.

True

False

1 point

Western Digital does not cover the warranty for the products which have been received improperly packaged, altered, or physically damaged.

True

False

1 point

My Cloud EX4 does NOT have the ability to use integrated third-party applications.

True

False

1 point

If customer’s home address changed and he didn’t send RMA package yet, we should update address in SFDC and escalate the case to cancel RMA.

True

False

1 point

Recertified drives, PURCHASED from official WD resellers, have 2 year limited warranty.

True

False

1 point

Customers can keep original interface cables which came with the drive and don’t send for replacement. Most important thing is that they send the unit which failed.

True

False

1 point

Drivers for external drives come pre-installed on the drive itself and therefore customer doesn’t need to install any additional drivers.

True

False

1 point

We cannot create RMA for:

Israel

Norway

Switzerland

Russia

Lithuania

Sweden

10.

1 point

For DOA escalation we need to verify email address as well as home address.

True

False

11.

1 point

SATA II is backwards compatible with SATA I.

True

False

12.

1 point

WD RED drives, manufactured after 28th of February 2014 have NasWare 3.0.

True

False

13.

1 point

Advance RMA allows up to 10 drives per request when creating RMA in customer portal.

True

False

14.

1 point

It is not possible to upgrade NasWare 2.0 to Nasware 3.0.

True

False

15.

1 point

If you get the case about WD Arkeia software, you should re-direct the customers to WD Arkeia Support.

True

False

16.

1 point

Western Digital does not provide warranty service for stolen hard drives.

True

False

17.

1 point

My Cloud doesn’t support WEB remote access by default and we should offer Desktop App.

True

False

18.

1 point

If L1 agent created RAID SWAP ESC, ADV RMA and UPS label should be created by L1 agent as well.

True

False

19.

1 point

L2 can update OEM drive status even if the drive was purchased inside 3rd party product.

True

False

20.

1 point

In case of RMA, customer should return HDMI cable for WD TV.

True

False

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