Intro Pop Quiz

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The cx calls and says they forgot to bring their major cc, but they know the numbers and they have their debit card and their company credit card with them. Will this still be permitted?

Yes

It depends on if they buy the Vacation Club

Name 3 Tracking Status.

What does BookVIP.com sell?

Vacation of less than 10 days w/ tour

Vacation of 10 days or more w/ good qualifications

Vacations w/ airfare $ presentation

Timeshare/Vacation Clubs

If you as a rep change a customer dates what steps would you take?

Check the Resort Information Check the Resort Info

Check if the cx will bring their pet

Check the number of Pax

Check the receipt email

Note the account

Check if the cx wants holidays Check if the customer wants a new resort too

Check the Calendars

Check the green box to send the email to resort

You can view the cx receipt inside the account?

True

False

How would you ask for the information to pull up the cx account?

What is an IP address?

www.bookingmeter.com is where the customer can view terms and conditions and submit a question. What else can the customer do on BookingMeter.com?

Cancel

Add a pet Add a pet

Change Dates

Un-accept Terms and Conditions

What are the 3 things that happen when the cx signs the terms and conditions?

The account goes into a pending state until changed

The account turns white/beige

The account turns green

The account goes to management

The account goes to finance

The account is sent to CS to be submitted

The account get sent to the resort

10.

I can send the cx their confirmation letter as long as they are not in a credit card decline status.

True

False

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