TPSG_CAT Skills Verification Test (1)

1.

1 point

What are the useful information do you need to gather before you escalate an ip phone issue?

MAC Address(Device name for IP Communicator), CWS ID, Phone number, issue description.

CWS ID, Phone extension, Customer name, issue description

MAC Address(Device name for IP Communicator),CWS ID, Customer name, Phone number, Phone model, issue description

MAC Address(Device name for IP Communicator),CWS ID, Customer name, Phone extension, Phone model, issue description

MAC Address(Device name for IP Communicator),CWS ID, Customer name, Phone extension, Phone model

2.

1 point

If a user has an IP phone and going to be transferred from Wuxi-CRDC to Tianjin APS what should user do with his phone?

Bring his IP Phone along from Wuxi CRDC to Tianjin APS

Reapply a deskphone in Tianjin APS.

3.

1 point

How to set auto forwarding of email?

Auto forwarding email is not allowed

Assign a ticket to GIS - AP Lotus Notes

Set at preferences

I don't know

4.

1 point

If you receive a call from a customer requesting a LAN Account with a non-expiring password.

Have the customer fill out form “nonstandard_account_registration_form” and informed user to get approval from direct supervisor When finished, agents make a ticket to Corp-Account Management.

Have the customer fill out form “nonstandard_account_registration_form” and informed user to get approval from ISA. When finished, agents make a ticket to Corp-Account Management.

Have the customer fill out form “nonstandard_account_registration_form” and when finish , agents make a ticket to Corp-Account Management.

5.

1 point

Which one of the following situation should be created as high priority ticket.

VIP

Wireless at the site is down but lan connection is fine.

Build and Ship are affected

Facility down due to power outage

Computer crash

6.

1 point

A user sent an email to another @cat.com address accidentally

Unable to recall the message that has already been read.

Able recall the message but does not guarantee that they have read it.

7.

1 point

Will Caterpillar be able to wipe data from my mobile device?

Yes, Caterpillar will be able to wipe off all the data in my phone including Caterpillar data such as IBM Lotus Notes Traveler

Yes. Caterpillar will be able to wipe off only Caterpillar data such as M Lotus Notes Traveler.

Yes. Caterpillar will be able to wipe off all the data in my phone including Caterpillar data such as IBM Lotus Notes Traveler even if the device is jailbroken or rooted.

No.Caterpillar will be NOT able to wipe off all the data in my phone including Caterpillar data such as IBM Lotus Notes Traveler when the device is jailbroken or rooted.

8.

1 point

If a user request to reset MFGPRO password, which account will you be looking at ?

CWSID

LAN

Linux

9.

1 point

If you receive an urgent call from the user and that he need you to manually grant him a temporary admin access right now,

You can manually grant him the temporary admin access right first and then he can later go to Requestit to apply.

You informed him to go to Requestit to apply first.

You have no access right to grant him temporary admin right.

10.

1 point

If a user would like to apply TeamCenter access for Wuxi database,

direct user to https://gis.cat.com/buengapps to make request

fill in application form and assign ticket to GIS AP – ENGINEERING SOLUTIONS

direct user to https://ithelp.cat.com/cda/layout?m=720629&x=7 to make request

TPSG_CAT Skills Verification Test (1) - 16 Apr 2015