Test 1

1.

1 point

What should be the disposition when call gets disconnected in between the conversation.

Internal call Transfer

Not Contactable

General Enquiry

Booking Confirmation

2.

1 point

How Much discount does the customer gets on recharging from 640 XL devices

30%

50%

40%

100%

3.

1 point

Customer has cancelled his booking from APP & calls to confirm the cancellation. What should be the disposition

Customer Cancellation

None of the Above

Booking Confirmation

General Enquiry

4.

1 point

Can we take advance booking for Prime Cabs ?

yes

No

5.

1 point

CHN222 is applicable for

STATION PICKUP

AIRPORT PICKUP

AIRPORT DROP

STATION DROP

6.

1 point

What is the minimum Ola money should customer have to avail IPL offer

500

1

100

No Ola Money required to avail offer

7.

1 point

What is the model name of Moto E2 device, where customer's will get First ride free upto Rs.100

Moto e2 XT-1506

Moto e2 XT-1606

Moto e2 XT-1806

Moto e2 XT-1306

8.

1 point

what should be the App version to avail cashback offer on Windows 640 XL devices

4.2.2.0 & above

4.4.1.0 & above

4.2.0.0 & above

4.4.0.1 & above

9.

1 point

Prime cab charges in Hyderabad

Rs.150 for 5 kms, thereafter 18rs/km

Rs.150 for 8 kms, thereafter 18rs/km , Rs.2/min(ride time charges)

Rs.150 for 5 kms, thereafter 18rs/km , Rs.2/min(waiting charge)

Rs.150 for 5 kms, thereafter 18rs/km & Rs.2/min (ride time charges)

10.

1 point

Peak time in Bangalore is Between

6am to 11am & 4pm to 8pm

7am to 11am & 4pm to 8pm

6am to 11am & 6pm to 8pm

7qm to 10am & 4pm to 7pm

11.

1 point

A customer called by 4pm to complain he had pickup by 3:50pm & driver is not yet reached & says he'l take another 20 min's to reach , when checked with driver informs he's very near & will reach in 5min's , customer agrees . what should be the disposition?

Delay - Post Allotment

Driver denied duty - Convinced

General Enquiry

Delay - Pre Allotment

12.

1 point

IPL Campaign is live between what time on match days

11AM - 2PM

10AM - 1PM

11AM - 3PM

10AM - 4PM

13.

1 point

which is not applicable for IPL campaign

Bangalore

Vishakhapatanam

Chandigarh

Hubli

14.

1 point

A customer says he has issues with his app & unable to login. what will be the sub-disposition.

General Enquiry

App Enquiry

Login Issue

Usage Issue

15.

1 point

How many times can customer recharge to avail 50% cashback on Samsung Galaxy S6 Device.

1

No Limits

3

2