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April Test II

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This is a non-interactive preview of the quiz content.

1.
1 point
If GK says company is taken over by another company and GK informs that they don’t have anyone by the name of DM in their company, What will you dispose the call as ?
2.
1 point
On a direct call if agent spoke to RPC because of pitcher busy,What will you dispose the call as ?
3.
1 point
If Rpc is relocated to any other location (within US) and gk is not ready to provide/does not have the contact info, What will you dispose the call as ?
4.
1 point
Gk mentions that there is no one by that name, not listed in the directory, but he or she is not sure (1st Attempt), What will you dispose the call as ?
5.
1 point
Company taken over by other company and RPC is No longer with the present company, What will you dispose the call as ?
6.
1 point
If we reach a VM stating 'The person you're trying to reach does not have a voicemail set up yet'/General VM/Name not defined in VM, What will you dispose the call as ( 3'rd Attempt )?
7.
1 point
If GK stated that RPC is a contractor/Field agent/board member, does not come to office and GK does not have an alternate number.
8.
1 point
He is not here ?
9.
1 point
If GK is adamant about speaking to our manager (Pitcher) and is not willing to hang up till she/he speaks to the Manager (Pitcher), What will you do in this Scenario ?
10.
1 point
Non English Live Voice 1'st Attempt ?
11.
1 point
Message saying the number is disconnected (1st Attempt) ( OLD APPLICATION ), What will you dispose the call as ?
12.
1 point
Is this a personal call?
13.
1 point
Incase GK states that he/she needs additional information i.e. DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not , What will you dispose the call as ?
14.
1 point
Incase Gk initially says no one by that name and later says that’s may be because DM is no longer with the company. What will you dispose the call as ?
15.
1 point
When Gk hangs up before agent could ask for DM ,What will you dispose the call as ?
16.
1 point
VM of DM stating, he does not take calls, What will you dispose the call as ?
17.
1 point
In case Direct VM of the prospect/someone else states that DM is no longer with the company,What will you dispose the call as ?
18.
1 point
When Gk/Person answers the call, agent asks for DM, GK says "Wrong Number" and hangs up before agent could verify the company name ( 1'st Attempt ) What will you dispose the call as ?
19.
1 point
If GK states that they do not accept Unsolicitated Calls,What will you dispose the call as ?
20.
1 point
He does not work in the office?
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