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Final Assessment

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This is a non-interactive preview of the quiz content.

1.
A general statement used to describe repair time quoting is "Over promise and under deliver!"
2.
What is one of the three Ps of accessory upselling?
3.
Name one of the three important pillars to Retail Sales!
4.
What is the correct percentage allocation for labor?
5.
Check the function(s) that would be affected by a charging port repair on an iPhone 5c.
6.
Name one of the two websites used to determine pricing for a buyback. (Example: google.com)
7.
You must create a PO to order a part or to buy back a device.
8.
What do you create when customers come in to repair their device?
9.
A _________ _________ is a charge for service when we are not using our own part(s).
10.
What is the ABC of customer interaction?
11.
When an customer wants to purchase an item that isn't in stock, what must you create?
12.
We must check that the device is not reported loss or stolen. Name the website.
13.
Check the item(s) not needed to complete a work order.
14.
The main parts vendor that you will use is called __________ ___________. This company is also one of our partners.
15.
Bonus (Worth 1 Extra Point): If a customer came into the store and said, "My iPhone 5s touches things when I put it to my face," what could you suggest troubleshooting?
16.
What is the next vendor we must use to order parts when our main parts vendor is out of stock or doesn't carry the item?
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