NOC Operationalization Unit Test

1.

1 point

RACI means

Responsible, Answerable, Communicated, Informed.

Responsible, Authorized, Consulted, Inquired

Regulated, Accountable, Confirmed, Informed

Responsible, Accountable, Consulted, Informed

2.

1 point

Responsibility of CAB is

Assess impact and approve changes

Execute the changes

Send notifications to all stake holders

Check SLA

3.

1 point

Field Operations can be involved in ongoing issue by,

Assigning TT

Mail

Work Order Creation

Call to Field Operations Guy

4.

1 point

Definition of SLA

Agreement between RAN and Utility

Agreement between Incident Manager and Problem Manager

Agreement between L1 and L2

Agreement between NOC and Performance team

5.

1 point

Change event is from 1 am to 3 am. Executor realise he will not able to complete ongoing activity. what will he do?

Continue with activity

Ask for extension

Roll back

Do nothing

6.

3 points

NPE requests parameters changes via Email. what will L1 engineer do?

Tell requestor to ask Change request

Contact Shift Head

Apply the changes

Accept the Request

7.

1 point

Select the parts of event management process

Check PE activities

Co relation

work order generation

Change impact analysis

8.

1 point

Emergency Change is initiated from

Incident Management

Critical Alarm

Availability Management

Request Fulfilment

9.

3 points

A field operation engineer calls NOC to report damage at site. Which process is triggered ?

Problem Management

Event Management

Incident Management

Change Management

10.

1 point

Which priority will be assigned?
Scenario: Primary link between eNodeB and AG1 is down.

P3 - Major

P4 - Minor

P2 - Critical

P1 - Catastrophic

11.

1 point

Priority of the incident ticket is based on

Customer group

CI Name

Urgency

Impact

12.

1 point

What will L1 engineer do if a catastrophic incident is received by him

Involve Incident Management

Do nothing

Resolve the TT and Close TT

Forward the TT to other group

13.

1 point

You have received a warning severity alarm. What action will you perform immediately?

Search KEDB

Create an incident TT

Apply PRA

All of the above

14.

1 point

Every Event is an alarm

True

False

15.

1 point

Which of the following is NOT a type of change?

Standard Change

Regular Change

Urgent Change

Normal Change

16.

1 point

What is the role of the ECAB?

To Setup bridge and manage resources

To assess and approve normal changes

To Manage shift operations

To approve and co-ordinate changes to restore a site

17.

1 point

What is the scope of Planned Event?

Preventive Maintennance

Project Activities

Deployment Activities

Changes to operational node

18.

1 point

Who will close major or minor TT?

Shift Manager

Requestor

Person who resolves the issue

Incident Manager

19.

1 point

Standard change can be raised from

Standard Order Catalogue

Incident TT

Emergency Change

Problem TT

20.

1 point

Field operation wants to do waterproofing of Base station. Which kind of change will it be?

Business as usual

Standard Change

Normal Change

Emergency Change

21.

1 point

Select the trigger for Problem Management process

Incident Ticket

EMS Alarm

Network Alarm

Service Desk Call

22.

1 point

When you receive any incident TT,

Check for the scope

Raise a work order

Raise a change

Check whether information is complete

23.

1 point

CAB means

Change Audit Board

Common Advisory Board

Common Audit Board

Change Advisory Board

24.

1 point

KEDB is used for

Recording solutions used to resolve the fault

Store configuration parameters

Storing shift rosters

All of the above

25.

1 point

Every Incident triggers a problem

True

False

26.

1 point

Purpose of Incident Management

Early Detection of Fault

Root Cause Analysis

Immediate Service Restoration

Roll-back of the Change

27.

1 point

Purpose of Change Management

Decrease MTTR

Quicker restoration

Assessment and Impact analysis

Monitor Availability

28.

1 point

What types of changes are NOT usually included within the scope of change management?

Changes to business strategy

Changes to a mainframe computer

Changes to a recover router

Re parenting of an eNodeB

29.

3 points

What is an Event ?

Service Desk Call

Alarm

A change of state which has significance for the management

External TT from NPO

30.

1 point

You get an alarm and you find that alarm is due to planned Event. What do you do ?

Put a operator note

Create TT

inform incident manager

Ignore the alarm

31.

1 point

Who will be responsible for standard changes?

Fulfilment Manager

Shift Manager

Change Manager

Incident Manager

32.

1 point

Root Cause analysis is part of,

Problem Management

Incident Management

Change Management

Event Management

33.

1 point

Who all can request for external TT handling service?

NPO

RAN

Transport

SEC

34.

3 points

Proactive Problem Ticket is created based on

Event Trends

Vendor Error Bulletins

Capacity and Performance

Incident Trend

35.

1 point

Definition of OLA

Agreement between Business and NOC

Agreement between L1 and L2

Agreement between RAN NOC and Performance team

Agreement between Customer Service Desk and NOC

36.

1 point

which of the following is not a NOC service

Incident Resolution Service

Broadband Service

Customer Care Handling

High Speed Internet

37.

1 point

Main aim of the NOC is to

Ensure Availability

Plan for expansion of network

Handle customers

Monitor the network

38.

1 point

Who are the customer of NOC?

Wi-Fi Service User

Service Excellence Centre

Network Performance and Optimization

Marketing Team

39.

1 point

What will L1 Engineer do if he finds a duplicate TT?

Associate two TT's

Do nothing

Resolve the TT

Close TT

40.

1 point

Who will approve change of priority of Incident TT?

Shift Manager

Incident Manager

L1 Engineer

FM Lead