TPSG CAT Skills Verification Test - 3

User want to access any business related website via Internet, but it is blocked by Caterpillar network which encountered Error: Request Blocked by URL Filter Database. Helpdesk should assign a ticket to Corp-Firewall with valid reason together

We can direct help customer to enable their CWS ID if we success verify him/her and their CWS disabled due to inactive and we can see the enable button without supervisor approval.

Customer request to install a license software that we cannot find in the loader (include Harry sun folder) and is CAT approve software we should always direct them to request at requestit.cat.com.

Customer request to install a free software that is not in the loader (include Harry Sun folder) but is CAT approve software we can direct install for customer.

LAN account get locked or expired will cause customer not able to access to share drive, external web, connect EOA network and CAT Wireless network.

Customer request to install Kingsoft Powerword software we can direct install from loader even they are first time request.

For customer who want to request a Teamcenter account to Peterborough database we can direct them to https://remedy-eame.ecorp.cat.com/AR/shared/login.jsp?/AR/forms/arlbmcprod.ecorp.cat.com/SRS:ServiceRequestConsole/%3fmode=submit&F303900000=4&F303900900=SRGAA5V0GH21GAND8QM3H4MY6A0A28&F303906700=0&F303902000=0&F303902100=0 submit a request.

If you want to reinstall GTR for customer you will uninstall and install from loader no need to do any backup.

Customer will never recover their deleted document if they deleted from C:\ drive.

Customer reported that he/she is not able to login to sametime. This is most probably is their LAN account expired.