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Customer Service Scenarios

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1.
1 point
We can send POI to the Dealer.
2.
1 point
The is the amount of the Monthly payment that gets applied to the actual price of the policy.
3.
1 point
Once the LH has been added what are the POI's that a CSR can send to the LH or the DMV? [Check all the applicable options]
4.
1 point
The INSCO is asking for an exclusion form we can send a copy to them by fax.
5.
1 point
What is the most important number needed from the ID card?
6.
1 point
This is the amount charged for getting an MVR and for processing document at the point of sale.
7.
1 point
What are the minimum requirements for Leinholder?
8.
1 point
This is the amount of the Monthly Payment that the INSCO charges for sending the bill.
9.
1 point
This is the amount charged by the broker for setting up a policy.
10.
1 point
This is the amount sent to the INSCO for the first days of service.
11.
1 point
If the LH is not listed what is the extension one needs to transfer caller to complete this endorsement?
12.
1 point
If the customer cannot pay the total DP, he pays a (__________) to pay the second half at a later time.
13.
1 point
What are the minimum Requirements of a Leaser?
14.
1 point
What does a CS Rep needs to check in order to send POI to LH? [Check all the applicable options]
15.
1 point
This is the amount charged by the producer to set up a policy.
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