Q6 - Encouraging your Development!

1.

1 point

If there are no payments due on the policy and there is a credit on the policy the system will not generate a ROP. The Insured/Agent will need to request to have the ROP mailed to the Insured. What should step one be?

Select ROP as the work type

Enter today as the check date, credit amount and credit on policy as type. Enter the customers address for the check to be sent

Verify the correct address the check should be sent to. If the address is different we need to update the address on the policy

Enter the policy number in AWD and enter get policy information

2.

1 point

Where is Bal from?

England

Finland

Australia

Germany

3.

1 point

MVRs should be analyzed to determine whether an accident or violation should be charged on a policy as these may affect the policy premium. You should be reviewing a map if there is an outage, prior to ordering. What PLRM can you find this outage link on?

PLRM2678

PLRM4554

PLRM9271

PLRM4226

4.

1 point

Any message sent through Message Center will create a policy comment indicating the message was sent in real time (appears immediately).

True

False

5.

1 point

Cancellations can be accepted verbally from an insured if today is the cancellation date (or you're keying in a future date) in all states except...

South Carolina

Virginia

North Carolina

West Virginia

6.

1 point

Who can cancel a policy?

Named Insured

Excluded Spouse

Rated Spouse

Other person besides Insured or Agent (Insured deceased)

7.

1 point

3 month term policies can neither be reinstated with or without a lapse. The policy must be rewritten.

True

False

8.

1 point

What user ID under the comments tab is being used for comments being left for policies in exit states that are being set for non-renewal?

LOCKBOX

SYSTEM

NBLCRTR

ITFIX

9.

1 point

What can an unlisted caller (no consent from the insured) do on a policy?

Make a reinstatement payment

Add a car

Ask questions about a driver

Make a regular payment

10.

1 point

If the VIN is valid but the system does not recognize it, an error may appear requesting the Cost New. A Symbol Request must be submitted through _______________ in these situations.

MCR Request Tool

Message Center

MCR Helper

AWD