May Test II

If GK stated that RPC is a contractor/Field agent/board member, does not come to office and GK does not have an alternate number. What will you dispose the lead as ?

If GK states that they do not accept Unsolicitated Calls, What will you dispose the lead as ?

Incase GK states that he/she needs additional information i.e. DM's First name/last name/company name/job title/department name irrespective whether he/she recognizes DM or not, What will you dispose the lead as ?

On a direct call if agent spoke to RPC because of pitcher busy, What will you dispose the lead as ?

If Gk/person hangs up the phone when agent asked for DM, What will you dispose the lead as ?

Incase Gk initially says no one by that name and later says that’s may be because DM is no longer with the company, What will you dispose the lead as ?

VM of DM stating , he is not available, What will you dispose the lead as ?

If on a company IVR there is an option for DBN/ASD however agent is unable to find DM's name and there is no option for operator - 1st Attempt, What will you dispose the lead as ?

Multiple employees with same name and job title is not specified, What will you dispose the lead as ?

Gk mentions that there is no one by that name, not listed in the directory, but he or she is not sure (1st Attempt),What will you dispose the lead as ?

If the GK states that RPC is working with a different company (which is not related to the present company, What will you dispose the lead as ?

Is he expecting your call? / Do you have an appointment?

Non English VM/IVR ( 3'rd Attempt )

When we reach a residential number for RPC. In case somebody says that rpc is not there and it’s a residential number. Gk Denies to give or does not have an alternate number. What will you dispose the lead as ?

If GK is adamant about speaking to our manager (Pitcher) and is not willing to hang up till she/he speaks to the Manager (Pitcher), What will you do in such scenario ?

If Rpc is relocated to any other location (within US) and gk is not ready to provide/does not have the contact info, What will you dispose the lead as ?

If Gk says I'll transfer the call to RPC and instead Transfer the call to a VM stating "We don’t accept unsolicitated calls." / transfers to a recorded message that guides on how to do business with their company/transfers to a recorded message that mentions " if we want to contact any one in their office then we need to first send them an email",What will you dispose the lead as ?

If prospect agrees to the incorrect Last Name and incorrect Company Name while doing a graceful exit, What will you dispose the lead as ?

VM of DM stating, he does not take calls, What will dispose the call as ?

Company taken over by other company and RPC is No longer with the present company, What will you dispose the lead as ?